CALL FOR PAPERS

18th Americas Conference on Information Systems 
Seattle, Washington, August 9-12, 2012

Track: Decision Support, Data Management Systems, Knowledge Management, and Business Intelligence (SIGDSS)
Minitrack: Knowledge Management Value, Success and Performance Measurements


DESCRIPTION 

Research into knowledge management (KM), organizational memories, and organizational learning has been affected by investigations such as implementation aspects, system developments, or knowledge flows during a number of years. Therefore, a high maturity level of KM research has been achieved. However, organizational KM initiatives are more and more faced with budget cuts and justification demands due to intense competition in today’s business environments. The influences of the rapid pace of globalization and of the ongoing liberalization of national and international markets lead to the emergence of increased pressure on existing companies. Project managers of KM initiatives like Chief Knowledge Officers need to justify their budgets and thus are in need of qualitative and quantitative evidence of the initiatives’ success. In addition, ROI calculations and traditional accounting approaches do not tell an adequate story when proposing knowledge-based initiatives. This minitrack explores research into strategies, methodologies, and stories that relate to measure this success. In addition, this minitrack will be used to explore the bodies of performance measurements that define the current state of research in measuring KM, organizational memory, and organizational learning success. Eventually, another purpose of this minitrack is to present research on how to value knowledge-based initiatives

 

Topics of interest include, but are not limited to:

•           Frameworks and models for assessing knowledge management and/or organizational memory systems

•           Methodologies and processes for measuring knowledge management and/or organizational memory success and performance

•           Impact of knowledge management strategy, organization, systems, culture, and other issues on knowledge management/organizational memory success

•           Organizational effectiveness/efficiency due to knowledge management/organizational memory/organizational learning, knowledge and organizational memory use

•           Knowledge management, organizational memory, and organizational learning metrics

•           Knowledge management, organizational memory, and organizational learning success factors and key performance indicators

•           Benchmarking of knowledge management/organizational memory initiatives

•           Case studies of knowledge management and organizational memory success and performance measurements

•           Measuring knowledge management and/or organizational memory performance in global organizations and globally dispersed communities

•           Effectiveness and/or efficiency of knowledge management/organizational memory systems

•           Modeling and measuring the impact of social software on knowledge management performance

•           Defining knowledge management and organizational memory success

•           Rigorous anecdotes and user stories and their theoretical basis to facilitate the value of knowledge-based initiatives

•           Developing grounded theory approaches to valuing knowledge-based initiatives

IMPORTANT DATES

January 2, 2012  Manuscript Central will start accepting paper submissions
March 1, 2012  Deadline for paper submissions
April 2, 2012  Authors will be notified of acceptances on or about this date
April 20, 2012  For accepted papers, camera-ready copy due



SUBMISSION SITE

http://mc.manuscriptcentral.com/amcis2012



CHAIRS' CONTACT INFORMATION

Murray E. Jennex

Management Information Systems

San Diego State University

San Diego, CA

USA

Phone : (760) 966-0548

Fax : (760) 722-2668

Email : Murphjen@aol.com

Email : mjennex@mail.sdsu.edu

 

Stefan Smolnik

Institute of Research on Information Systems (IRIS)

EBS Business School

Konrad-Adenauer-Ring 11-15

65187 Wiesbaden

GERMANY

Phone: +49-611-7102-2177

Fax: +49-611-7102-102177

Email: stefan.smolnik@ebs.edu

WWW: http://www.ebs.edu/iris