-------- Forwarded Message --------
Call for Papers: Agile IT Service Practices for Data Centers -
on-premises, edge, cloud or hybrid types-.
The Journal of
Supercomputing
<https://www.springer.com/journal/11227/>
An International Journal of High-Performance Computer Design,
Analysis, and Use
Deadline for submissions: May 31, 2022
Data Centers - On-Premises, Edge, Cloud or Hybrid types-, have
become the ICT infrastructure backbone that permits the delivery
of thousands of IT services every day in the modern business world
(Patterson, 2008; Kant, 2009; Wu & Buyya, 2015; Marx-Gómez et
al., 2017; Satyanarayanan, 2017; Senyo et al., 2018; Hughes et
al., 2021). All types of organization sectors like finance,
banking, telecom, transport, delivery, retail, e-commerce,
healthcare, energy, education, military, manufacturing, news, and
entertainment, as well governmental settings, with millions of
organizations and end-users rely on IT services delivered from
Data Centers (Knowledge Sourcing Intelligence LLP, 2020).
However, outages, breakdowns, and IT service incidents caused by
IT management or IT engineering issues in Data Centers are
frequently reported (Totaluptime, 2020; CRN, 2020). Consequently,
to anticipate and cope with IT service disruptions, in the last
decade, practically most of the large- and medium-sized global
business corporations have implemented some of the several
available plan-driven (i.e. rigor-oriented) IT Service Management
(ITSM) frameworks and standards, such as ITIL v2011 (itSMF UK
& Agutter, 2012), CMMI-SVC v1.3 (Software Engineering
Institute, 2010), and the ISO/IEC 20000:2005 standard (ISO/IEC
2005a, 2005b, 2010), to manage the governing, planning, design,
deployment, operation, and improvement of IT services (Mora et
al., 2014; 2015). Multiple organizational benefits such as
improvements in the service quality, customer satisfaction,
reduction of IT downtime, IT staff morale, and financial
contribution metrics have been also reported for the utilization
of ITSM frameworks and standards (Marrone & Kolbe, 2011;
Marrone et al., 2014).
Nowadays, the demand for business services agility supported by IT
services has produced the recent emergence of agile, lightweight,
and/or lean ITSM frameworks and standards (Lean IT Association,
2015; FitSM, 2016; Verlaine, 2017; Agutter et al., 2017;
ISO/IEC/IEEE 2018a; 2018b; TSO, 2019; Galup et al., 2020; Mora et
al., 2021). However, given the novelty of these agile,
lightweight, and/or lean ITSM frameworks and standards, and the
scarcity of conceptual and empirical studies on them, there is a
lack of informative references on the applicability, benefits, and
limitations of using agile, lightweight, and lean ITSM frameworks
and standards for the ITSM practitioners and scholars as well as a
distinct knowledge gap for the global business organizations
interested in the utilization of them for managing IT services
with an agile approach.
Consequently, this special issue pursues to advance rigorous and
relevant scientific knowledge related to agile IT Services
practices applied for IT services released in Data Centers – any
type of On-Premises, Edge, Cloud or Hybrid-. This special issue
aims to help IT Services designers to plan, analyze, design,
assembly, deploy, operate, improve, and retire IT services
delivered at Data Centers using agile practices.
Topics of interest for the special issue include but are not
limited to the following ones:
* Conceptual studies on the agile, lightweight, and/or lean IT
service management and engineering practices
* Conceptual comparative studies between rigor-oriented and agile,
lightweight, and lean IT service management and engineering
practices
* Statistical survey studies on the implementation of the agile,
lightweight, and/or lean IT service management and engineering
practices
* Case studies on the implementation of the agile, lightweight,
and/or lean IT service management and engineering practices
* Simulation studies – system dynamics, discrete event,
agent-based or hybrid- on managerial features of the agile,
lightweight, and/or lean IT service management and engineering
practices
* Design research studies on specific managerial features of the
agile, lightweight, and/or lean IT service management and
engineering practices
* Experimental studies on specific managerial features of the
agile, lightweight, and/or lean IT service management and
engineering practices
* Surveys of ICT tools and platforms for agile, lightweight,
and/or lean IT service management and engineering practices
* Studies on agile IT service managerial implications – economic
impacts and costs, organizational benefits and risks,
implementation facilitators and inhibitors – of the agile,
lightweight, and/or lean IT service management and engineering
practices
Hence, due to the recent emergence of agile ITSM approaches and
the high relevance of IT services released in Data Centers -any
type-, and the strong pressure for business agility, we require
high-quality research papers using any appropriate research method
to study the problems related to the theme of this special issue,
such as statistical survey, simulation, case study, experiments,
design research, or conceptual study.
Important dates:
Deadline for submissions: May 31, 2022
Initial editorial decision: July 31, 2022
Deadline for reviewed submissions: September 30, 2022
Final editorial decision: October 31, 2022
Deadline for camera-ready version: November 30, 2022
Publication date: 2023 year
Submission Guidelines:
Please consult the authors’ guidelines at
https://www.springer.com/journal/11227/submission-guidelines
Special Issue Guest Editors:
Prof. Manuel Mora, Autonomous University of Aguascalientes, Mexico
Prof. Jorge Marx Gómez, University of Oldenburg, Germany
Dr. Raul Valverde, Concordia University, Canada
Prof. Fen Wang, Central Washington University, USA
References
Agutter, C., van Hove, S., Steinberg, R., & England, R.
(2017). VeriSM - A service management approach for the digital
age. Van Haren, Netherlands.
CRN (2020). Website
https://www.crn.com/slide-shows/cloud/the-10-biggest-cloud-outages-of-2020/2
FitSM. (2016). FitSM-2: Objectives and activities, The FitSM
Standard Family: Standard for lightweight IT service management 1,
version 2.2.
Https://www.fitsm.eu/downloads/
Galup, S., Dattero, R., & Quan, J. (2020). What do agile,
lean, and ITIL mean to DevOps?. Communications of the ACM, 63(10),
48-53.
Hughes, L., Sweeney, D., & Kasunic, M. (2021). Planning and
Design Considerations for Data Centers. Technical Note
CMU/SEI-2021-TN-002. Software Engineering Institute, CMU.
ISO/IEC. (2005a). ISO/IEC 20000-1:2005 Information technology -
Service management – Part 1: Specification. International
Organization for Standardization.
ISO/IEC. (2005b). ISO/IEC 20000-1:2005 Information technology —
Service management — Part 2: Code of practice. International
Organization for Standardization.
ISO/IEC. (2010). ISO/IEC TR 20000-4:2010 Information technology —
Service management — Part 4: Process reference model.
International Organization for Standardization.
ISO/IEC (2018a). ISO/IEC 20000-1:2018 Information technology —
Service management — Part 1: Service management system
requirements. International Organization for Standardization.
ISO/IEC (2018b). ISO/IEC 29110-4-3:2018 Systems and software
engineering — Lifecycle profiles for very small entities (VSEs) —
Part 4-3: Service delivery — Profile specification. International
Organization for Standardization.
itSMF UK, & Agutter, C. (2012). ITIL Foundation Handbook. The
Stationery Office.
Kant, K. (2009). Data center evolution: A tutorial on state of the
art, issues, and challenges. Computer Networks, 53(17), 2939-2965.
Knowledge Sourcing Intelligence LLP (2020). Data Center
Infrastructure Market - Forecasts from 2020 to 2025. ID: 5009312
Report March 2020 Region: Global.
Lean IT Association. (2015). Lean IT Foundation - Increasing the
Value of IT. Newark, NJ: Lean IT Association.
Marrone, M., & Kolbe, L. M. (2011). Impact of IT service
management frameworks on the IT organization. Business &
Information Systems Engineering, 3(1), 5-18.
Marrone, M., Gacenga, F., Cater-Steel, A., & Kolbe, L. (2014).
IT service management: A cross-national study of ITIL adoption.
Communications of the association for information systems, 34(1),
49, 1-30.
Marx-Gómez, J., Mora, M., Raisinghani, M. S., Nebel, W., &
O’Connor, R. V. (2017). Engineering and Management of Data
Centers. Springer.
Mora, M., Raisinghani, M., O'Connor, R. V., Gomez, J. M., &
Gelman, O. (2014). An extensive review of IT service design in
seven international ITSM processes frameworks: Part I.
International Journal of Information Technologies and Systems
Approach, 7(2), 83-107.
Mora, M., Gomez, J. M., O'Connor, R. V., Raisinghani, M., &
Gelman, O. (2015). An extensive review of IT service design in
seven international ITSM processes frameworks: Part II.
International Journal of Information Technologies and Systems
Approach (IJITSA), 8(1), 69-90.
Mora, M., Gómez, J. M., Wang, F., & Díaz, E. O. (2021). A
Review of the IT Service Design Process. In M. Mora, J.
Marx-Gomez, R. O’Connor, & A. Buchalcevova (Eds.), Agile ITSM
Frameworks. Balancing Agile and Disciplined Engineering and
Management Approaches for IT Services and Software Products, (pp.
248-270). IGI Global.
Patterson, D. A. (2008). Technical perspective: the data center is
the computer. Communications of the ACM, 51(1), 105-105.
Satyanarayanan, M. (2017). The emergence of edge computing.
Computer, 50(1), 30-39.
Senyo, P. K., Addae, E., & Boateng, R. (2018). Cloud computing
research: A review of research themes, frameworks, methods and
future research directions. International Journal of Information
Management, 38(1), 128-139.
Software Engineering Institute. (2010). CMMI for Service Version
1.3, CMMI-SVC v1. 3. CMU/SEI-2010-TR-034. Software Engineering
Institute.
TSO (2019). ITIL Foundation: ITIL 4 Edition. The Stationery Office
Ltd.
Verlaine, B. (2017). Toward an agile IT service management
framework. Service Science, 9(4), 263-274.
Totaluptime (2020). Website
https://totaluptime.com/notable-cloud-outages-of-2020/
Wu, C., & Buyya, R. (2015). Cloud Data Centers and Cost
Modeling: A complete guide to planning, designing and building a
cloud data center. Morgan Kaufmann.
--------------------------------------------------------------------------
Manuel Mora, EngD.
Full-time Professor and Researcher Level C
ACM Senior Member / SNI Member
Department of Information Systems
Autonomous University of Aguascalientes
Ave. Universidad 940
Aguascalientes, AGS
Mexico, 20131
Linkedin
Weblink
<https://www.linkedin.com/in/manuel-mora-37b03a1/> /
ResearchGate
Weblink
<https://www.researchgate.net/profile/Manuel_Mora>
Scholar Google Weblink /
<https://scholar.google.com.mx/citations?user=97rTgbkAAAAJ&hl=en&oi=sra>
SCOPUS
Weblink
<https://www.scopus.com/authid/detail.uri?authorId=25823339800>
--------------------------------------------------------------------------
_______________________________________________
AISWorld mailing list
AISWorld@lists.aisnet.org