Apologies for cross-postings! 

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CALL FOR PAPERS
16th Americas Conference on Information Systems (AMCIS 2010)
August 12-15, 2010, Lima, Peru

Mini Track: Designing Service Innovation
Track: Design Theory and Research

Innovation of services is of great importance because services account for about seventy percent of employment and an equally large contribution to GNP in most developed countries. ICT is one of the main drivers for service innovation. The theme of service design, innovation and ICT has attracted increased attention in academic research over the last couple of years, even to that extend that several scholars, journals, governmental science foundations and managers of large R&D centers have called for a Service Science.  The purpose of this mini-track is to contribute to theory on ICT enabled service innovation and ICT related design approaches for service innovation that are of societal relevance.

We call for papers that treat design and service innovation socio-technically with positive outcomes for society and its citizen. Such outcomes might be citizens managing their needs for care, education or social services themselves; knowledge workers being enabled to focus solely on their profession and to work location independent; citizens and SME being able to meet their liabilities without too much administrative burden; improved financial control and quality of financial services, etc. We welcome papers that put citizens, customers or users at the center of service innovation and design. Because many innovations in services are of the service bundling kind, contributions with an inter-organizational, network or multi business unit perspective are encouraged. For the same reason we call for empirical work on new service concepts in the field of converging industries like traditional services, content generation industries and the media industry. As service innovation doe
sn't have to be highly planned and controlled and especially social innovation seems hard to plan, we are open to different perspectives including planned innovation, brickolage, drifting, actor-network or social shaping perspectives. ICT enabled service innovation is not restricted to the innovation of already existing services and service delivery processes. Technological innovations lead to the design of totally new service concepts, to the design of products with service components 'designed in', to the 'productization' of services or to the design of IS as a service. Furthermore ICT could be used to design tools or methods to conceptualize innovation or diffuse service innovation (like the design of virtual communities for service innovation or open source design and diffusion methods). Papers on the design of new service concepts, hybrid service-product concepts or ICT applications as service innovation methodology therefore fall within the scope of this mini track as w
ell. The kinds of contributions that we have in mind could be multidisciplinary, analytic or empirical; could be done from all different epistemological perspectives; and could be on commercial or public services. We are open to contributions made by reflective practitioners or pairs of academic researchers and reflective practitioners.

Suggested Topics:
.	Design approaches or methods to innovate service concepts or service delivery processes taking into account multiple interrelated social changes, the involvement of multiple actors and the design of ICT artifacts.
.	The determination of innovative service requirements in co-creation with customers and citizen taking into account different customer roles like co-creator, co-producer, content generator and consumer.
.	The design of innovative product-service hybrids.
.	Design and service innovation in the public sector
.	Design of ICT/information enabled customer experiences throughout service delivery processes.
.	Integration of design science and social science approaches to service innovation
.	The design of innovative client - company interaction technology and multichannel architectures and infrastructures.
.	Design of technology enabled service encounters and front office information systems.
.	Design of (mass) customization and service configuration tools.
.	The design of ICT/information/content driven business models.
.	Design and functioning of ICT enabled service networks/ecosystems and networks for information/content bundling.
.	Design of ICT enabled service network orchestration and coordination.
.	ICT enabled tools or methods for service innovation ideation or innovation diffusion.
.	The design of organizational and technological environmental scanning mechanisms for technology forecasting and adoption.

Co-chairs:
Erik J. de Vries
University of Amsterdam Business School  
Erik.deVries@uva.nl

Bjoern Niehaves
European Research Center for Information Systems
Bjoern.Niehaves@ercis.uni-muenster.de

Important dates:
January 4, 2010: Paper submissions open
February 26, 2010: Deadline for paper submissions
April 12, 2010: Notification of acceptance of papers
April 26, 2010: Final copy due

Further information about the conference, its deadlines and minitracks is available on the AMCIS2010 Web site at: http://www.amcis2010.org/


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