July 4-7, 2013, Taipei, Taiwan
Conference Co-Chairs: Ming-Hui Huang, A.
Parasuraman, and Katherine N. Lemon
The 22nd Frontiers in Service Conference will
be July 4-7, 2013 in Taipei, Taiwan, hosted by the
College of Management at the National Taiwan
University. The Frontiers in Service Conference,
sponsored by INFORMS, the American Marketing
Association, the University of Maryland’s Center
for Excellence in Service, and the National
Science Council, Taiwan, is the world’s leading
annual conference on service research and
management. It attracts prominent thought leaders
and industry experts from around the world to
share cutting-edge knowledge and best practices on
how to improve service quality, enhance service
productivity, and foster service innovation.
This year’s conference will cover a wide
variety of service topics, and will especially
highlight the latest thinking in IT service. Of
particular interest is research that combines
aspects of information technology, social science,
service research, and business. Case studies by
business practitioners are encouraged, and a "Best
Practitioner Presentation" will be awarded at the
conference.
Special issue of Service Science
Selected papers will be recommended for a special
issue of INFORMS'
Service Science
journal for fast-track consideration.
Important dates
Abstract submission deadline: Nov 20, 2012
Author notification: Dec 15, 2012
Conference dates: Jul 4-7, 2013