-------- Original-Nachricht --------
CALL FOR PAPERS
================
Business & Information Systems Engineering Journal (BISE),
Special Issue 1/2011 on
IT Service Management and IT Automation – Methods and Models for
Efficient IT Operations
(http://www.bise-journal.org >
Call for Papers)
Overview
------------
Over the last decade IT organizations have seen a significant increase
in their service management cost. Juxtaposed with fairly constant costs
for the actual physical IT infrastructure, the main challenges of IT
departments and data centers can only be addressed by effective
processes and technologies to reduce the efforts required to manage
applications and services. In the past few years, we could observe how
software-as-a-service providers such as Google or Salesforce.com
provide standardized services to millions of users. This is only
possible due to highly automated and effective IT service operations.
The operations of traditional data centers and IT departments are
different. They provide a large variety of heterogeneous applications
to a comparatively small number of users. Furthermore, IT service
management processes such as capacity, change, or service level
management are often performed manually. Infrastructure-as-a-service
providers such as Amazon EC2 have started to use virtualization
technology and leverage economies of scale and IT automation, resulting
in very competitive prices for service provisioning.
Up until now, little academic literature deals with effective processes
for IT service operations. Compared to established areas in IS and
operations management such as data engineering, production and
inventory management, IT service operations management does not yet
have a solid body of methods and quantitative models for the management
and automation of IT service operations.
This special issue draws on research in computer science, information
systems, and operations management. We are interested in new
technologies, methods, and models for effective processes and efficient
resource allocation in IT service operations.
Papers that build quantitative methods and models and/or describe
innovative, generalizable solutions in this area are welcome. Authors
should employ a rigorous research methodology, including analytical
modeling, simulation, and empirical work. Given the nature of the
special issue, it is desirable for papers to demonstrate relevance to,
and practicability for, IT service providers.
Topics of Interest
------------------------
Contributions from research and business practice on the following (and
related) topics are invited:
Technical solutions for scalable IT solutions
- Server and storage virtualization
- Multitenancy
- Parallel computing (e.g., MapReduce)
- Cluster and grid computing
Efficient resource allocation
- Admission and overload control
- Capacity management and performance modeling
- Metering and monitoring
- Management of virtualized IT infrastructures
Process optimization and efficient operations
- Change management and change request scheduling
- Problem and incident management
- Service portfolio management
- Service level management
Business models and pricing
- Microeconomic models of cloud computing markets
- Service pricing for infrastructure/platform/software-as-a-service
Case studies
Submission
-----------------
Please submit papers by 2010-05-01 at the latest to Prof. Dr. Martin
Bichler (bichler at in.tum.de). Please observe the instructions
regarding the format and size of contributions to Business &
Information Systems Engineering (BISE) / WIRTSCHAFTSINFORMATIK. Papers
should not exceed 50,000 characters including spaces, minus 5,000
characters per page for illustrations. Papers should be submitted
electronically in German or English language (as Word files or *.rtf
documents). Detailed authors’ guidelines can be downloaded via http://www.bise-journal.org.
All papers will be reviewed anonymously (double-blind process) by
several referees with regard to relevance, originality, and research
quality. In addition to the editors of the journal, including those of
this special focus, distinguished national and international
professionals with scientific and practical backgrounds will be
involved in the review process.
Complementary articles covering topics of this special focus are also
more than welcome for other sections of the journal, e. g. for BISE –
State of the Art, BISE – Catchword, and BISE – Profile. Please send
those articles directly to the editor-in-chief Prof. Dr. Hans Ulrich
Buhl (hans-ulrich.buhl at wiwi.uni-augsburg.de).
Accepted papers will appear identically in English and German. The
English-language version will appear in Business & Information
Systems Engineering (BISE), the German-language version will appear in
WIRTSCHAFTSINFORMATIK. Accepted papers will be translated in close
cooperation with the authors and a professional team of translators.
Schedule
-------------
Submission deadline: 2010-05-01
Author notification: 2010-06-18
Completion of first revision: 2010-08-08
Author notification: 2010-10-01
Completion of a second revision (if needed): 2010-10-31
Planned publication date of Issue 1/2011: February 2011
Editors of the special focus
------------------------------------
Prof. Dr. Martin Bichler
Internet-based Information Systems
Dept. of Informatics
TU München
Bolzmannstraße 3
85748 Munich
Germany
bichler at in.tum.de
Dr. Kamal Bhattacharya
IBM T. J. Watson Research Center
19 Skyline Drive
Hawthorne, NY 10532
USA
kamalb at us.ibm.com