Call For Minitrack Proposals,

 

We invite the submission of minitrack proposals to the Service Systems Track at the 19th Americas Conference on Information Systems (AMCIS 2013), which will be held on August 15-17, 2013 in Chicago. The AMCIS 2013 theme is Hyperconnected World: Anything Anywhere Anytime.

 

The track details are as follows:

 

Track Co-Chairs:

Jim Spohrer, IBM, spohrer@us.ibm.com

Yong Jin Kim, Sogang University, yongjkim@sogang.ac.kr

 

Track Description:

The goal of this track is to further existing knowledge and understanding of service systems, including service systems design, productivity, quality, innovation, and offer implications for research and practice.  Modern life is heavily dependent on service systems, such as transportation, communications, health care, education, government, finance, and even utilities.  A service system can be viewed as an organic mechanism that integrates capabilities of people and technology to provision service to customers, and modern service systems are heavily dependent on information systems to operate efficiently and effectively.  Service systems are increasingly hyperconnected to each other, linking customers, providers, suppliers, partners, and regulators with shared, anywhere, anytime access to their resources and capabilities. Service management and design addresses the problems of service provision for which the components of the system interact with each other. Its design and operations goals include the maximization of service quality, productivity, compliance and sustainable innovation for all stakeholders engaged in value co-creation activities. It is imperative to study the very nature of service and its systems in the knowledge-based economy.  An integrated, multidisciplinary perspective is required to develop a systematic way of understanding the nature of service and to build an integrated theory of service systems which facilitates service innovation and improves service productivity.  This track aims to extend our understanding of service systems and service networks to enhance the theoretical foundation for future research and to provide guidance to practitioners.

Topics of interest include, but are not limited to:

-    IT service management and service capability management

-    Service systems innovation

-    Service productivity and quality

-    Service governance, risk, and compliance

-    Service  design

-       Service design for social problem solving

-       Service design for health care

-    Service architecture and modularity

-    Service management

-       Service lifecycle management

-       Service portfolio management

-       Service network management

-       Service requirements management

-    User-generated services

-    Value co-creation and Service-Dominant Logic

-    Framework for modeling humans in service systems

-    Education for service innovators

 

To submit a minitrack proposal, you must submit a) minitrack chairs (names, emails, affiliation); b) minitrack title; c) short description of minitrack for the AMCIS 2013 website (up to 150 words); d) call for papers for your minitrack.

To submit a minitrack proposal, visit:
http://aisel.aisnet.org/amcis2013_minitracks/

and

http://amcis2013.aisnet.org/index.php?option=com_content&view=article&id=84&Itemid=60

Important Dates:

October 1, 2012: Submit minitrack proposals to Bepress (new submission system for AMCIS)
October 18, 2012: Minitrack proposals due
November 19, 2012: Revised Minitrack proposal due
January 4, 2013: Manuscript submissions for AMCIS 2013 begin
February 22, 2013: AMCIS 2013 Paper Submission Deadline (11:59 PM Eastern Std. Time)

To view the full schedule of activities for minitrack chairs, visit:
http://amcis2013.aisnet.org/index.php?option=com_content&view=article&id=53&Itemid=57

Jim Spohrer and Yong Jin Kim

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