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New Technologies for the Tourism and Hospitality Industry
------------------------------
Special issue call for papers from Industrial Management &
Data Systems
*Submission deadline: December 31, 2019*
Guest Editors
Prof. Chulmo Koo
College of Hotel and Tourism Management, Kyung Hee University,
South Korea,
helmetgu@khu.ac.kr
Dr. Younghoon Chang
School of Management and Economics, Beijing Institute of
Technology, China
younghoonchang@bit.edu.cn
Scope
This special issue focuses on the impact of new technologies on
tourism and
hospitality industry. It solicits research that focuses on new
technologies that are early in the adoption and diffusion cycle
for the
industry from the perspectives of travelers, companies, market,
policy, and
society. We welcome both qualitative and quantitative research
from
tourism, information systems, and operational management fields.
Specifically, this special issue addresses the following
questions:
- Travelers: From an individual’s perspective, tourists get
travel-related information such as destinations, accommodations,
attractions, cost, and time more easily through the Internet,
mobile apps,
and social media. Based on these considerations, new technologies
not only
help travelers to perform information search in a pre-trip phase
but also
allow them to enjoy the freedom of choice at a destination. In
combination
with the use of advanced technologies, a mobile interface gets
local
businesses into globally accessible and interconnected business
field.
Informatics should provide proper accounting for data
presentation,
processing, and communication of information through
location-based and
context-aware services to collect, process, analyze and visualize
information. All tourism actors and applications have interest in
smart,
connected products, new functionality, greater reliability, higher
product
utilization.? Travelers are looking for optimized tourism products
based on
their specific time and budget. Data-driven information can enrich
travel
experiences. However, despite the importance of information and
data analysis in tourism, there are several challenges and
opportunities
including bridging digital and physical sphere, using sensors and
smartphones as core technologies, adopting big and open data as
the
lifeblood, technology-mediated co-creation, ecosystem structure
for
tourism, and public-private-consumer collaboration in
data/information
exchange. Thereby, how new technologies are influencing travelers?
decision
makings and changing travel experiences are of interest to
researchers and
businesses.
- Contextualization: Informatics and data analytics techniques
have been
used in different contexts. By analyzing user's click stream data,
text
data, image data, or visual data, web analytics can provide a
trace of
user's (i.e., travelers) online activities. How organizations
contextualize
promotional strategies and the outcomes of the strategies? How do
new
technologies enable contextualization of traveling preferences,
product and
service offerings, and recommendations? How to contextualize
traveler's
characteristics and destination attributes?
- Travel organizations: How do new technologies change the tourism
industry? How do the technologies have new roles within the
industries?
What is the effect of the adoption of new technology on
performance while
traveling? How does new technology enable and inhibit the
decision-making
process in the tourism and hospitality industry? How the
technologies for
tourism and hospitality collaborates with other business
functions,
including marketing, logistics, and customer service?
- Policy and societal topics: How would companies and travelers
react to
privacy and security policy and data governance that protect
travelers?
personal information, travel information, technology access and
usage? How
should the companies in tourism and hospitality industry that
develop,
commercialize, or use new technologies for tourism marketing act
and engage
in public debate about the consequences of their actions on the
industry,
companies, travelers, and society? What public risks do new
tourism
technologies bring and how would the society react? What are the
consequences of new tourism policy initiatives on new technologies
for
travelers or companies?
Topics of interest include, but are not limited to, the following:
- New theory and perspective for the adoption and diffusion of
technologies for the tourism and hospitality industry
- Network analysis of a networked tourism industry
- Business intelligence for smart tourism technologies and
services
- State of the art and new business models using new technologies
in the
tourism and hospitality industry
- Success and failure factors of new technologies in the tourism
and
hospitality industry (A.I., IoT, augmented reality, virtual
reality
applications and services)
- Big Data-driven services in the tourism and hospitality industry
- Legal and political issues of technologies in the tourism and
hospitality industry
- Diffusion barriers of new technologies in the tourism and
hospitality
industry
- Smart tourism applications and its business model
- Individual, business impacts of new technologies in the tourism
and
hospitality industry
- The benefits and risks of new technologies in the tourism and
hospitality industry
- Cross cultural issues related to new technologies in the tourism
and
hospitality industry
- The role of new technologies in creating and sustaining tourism
business ecosystems
- Issues related to robots in the tourism and hospitality
industry.
- Operational management issues of the tourism and hospitality
industry
using new technologies
Submissions
Submission deadline: December 31, 2019
Papers reviewed: April 30, 2020
Revised papers reviewed and accepted: June 31, 2020
Final versions of accepted papers delivered: August 30, 2020
We welcome papers from a wide range of disciplines as well as
papers based
on either quantitative or qualitative approaches. Given the tight
schedule,
there will not be enough time for major revision. Therefore, when
preparing
your submission, it is strongly required to try your best to make
your
paper publishable as it is. Authors are invited to submit original
and
unpublished papers.
Luke Younghoon Chang 張永勛, Ph.D. (KAIST)
Associate Professor of Information Systems 副教授
Doctoral Supervisor 博士生导师
School of Management and Economics 管理与经济学院
Beijing Institute of Technology 北京理工大学
#330, The Main Building, 5 South Zhongguancun Street, Haidian
District,
Beijing 100081 CHINA
Tel: +86 1068918546, Fax: +86 1068918651
Email:
younghoonchang@bit.edu.cn,
younghoonchang@gmail.com
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