-------- Original-Nachricht -------- Betreff: [isworld] BOOK ANNOUNCEMENT - Self-Service in the Internet Age: Expectations and Experiences Datum: Mon, 8 Dec 2008 11:35:26 +0900 Von: Fay Sudweeks F.Sudweeks@murdoch.edu.au Antwort an: Fay Sudweeks F.Sudweeks@murdoch.edu.au An: AISWORLD Information Systems World Network isworld@lyris.isworld.org
BOOK ANNOUNCEMENT
Self-Service in the Internet Age: Expectations and Experiences
Editors: Dave Oliver Celia Romm Livermore Fay Sudweeks
Publisher: Springer ISBN: 978-1-84800-206-7, 280 pages Price: USD79.95 (hardcover) Publication: November 2008
The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.
More information is available from http://springer.com/978-1-84800-206-7
Dave Oliver, dodave@gmail.com Celia Romm Livermore, celia_romm@hotmail.com Fay Sudweeks, sudweeks@murdoch.edu.au
----- Dr Fay Sudweeks Emeritus Associate Professor School of Information Technology Murdoch University Murdoch 6150 Australia Tel: (08) 9360 2364 Fax: (08) 9360 2941 sudweeks@murdoch.edu.au www.it.murdoch.edu.au/~sudweeks/ Co-Chair: CATaC Conferences, www.catacconference.org
Adjunct Associate Professor Department of Computer Science Australian National University Canberra ACT 0200 Australia
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