-------- Forwarded Message --------
Dear colleagues,
We would like to invite you to contribute a chapter to an edited
book entitled
"HANDBOOK ON ARTIFICIAL INTELLIGENC AND SERVICES"
to be published by Edward Elgar latest in April 2024
Abstracts should be about 500 words
Final Chapters should be about 5,000-8000 words
Background
Artificial intelligence (AI) is increasingly attracting scholarly
attention in service research. AI, in fact, is getting more and
more applied and used in service organizations, both private and
public, thus impacting both the organizations and their
interactions with customers/citizens. Although research on the
intersection between AI and services is increasing, it remains an
emerging and unexplored research field in terms of conceptual
clarity, theoretical understanding and empirical studies as well
as ethical, legal and policy issues. This handbook aims to provide
a comprehensive overview and understanding of AI in service
industries by collecting a rich body of studies investigating the
phenomenon from theoretical and empirical perspectives. This
handbook especially aims to provide state of the art conceptual
and empirical research concerning uses and applications of AI in
different service sectors and from different perspectives.
Topics of Interest
We seek chapters providing state of the art research within, but
not limited to, the following broad themes. Both conceptual and
empirical papers are welcome.
PART I: MAPPING CONCEPTUAL RESEARCH ON AI AND SERVICES
* Understanding the Intersection between Services and Artificial
Intelligence
* Conceptualizing and Theorizing Artificial Intelligence and
Services
* Analyzing Artificial Intelligence and Services
* AI and Value Creation
* Others
PART II: FRAMING ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN THE
CONTEXT OF SERVICES
· AI and customer relationship management
· AI and Service encounter
· AI, services and the sociology of technology
· AI and service innovation
· AI and Back Office
· AI and Front Office (e.g. Chat bot)
· AI and self service
· AI and Augmented Intelligence
· AI and Employment in Services
PART III: EMPIRICAL STUDIES OF AI IN SERVICE SECTORS
· AI and Manual services (e.g., repairing and maintenance of
technical equipment, facilities management)
· AI and Business Services (e.g., lawyers, accountant, etc.)
· AI and Public services (e.g., elderly care, state and municipal
services, libraries, education, health care services, taxation,
etc.)
· AI and Personal Services (e.g., tourism, medical services)
· AI and service design
PART IV: AI AND ETHICAL ISSUES
* Algorithmic transparency/accountability/ explainability
* Privacy and data protection issues
* AI and Human Rights
PART V: AI AND POLICY AND GOVERNANCE ISSUES
* Governing AI
* AI risks and guidelines for AI
* Data-driven policy making
* AI-adoption and public value perspectives
* AI and representation of constituencies in public administration
* AI guidelines and compliance
* AI policy and regulation
PART VI: EMERGING THEMES
The chapters will undergo a review process where the authors may
be invited to review other chapters.
Important Dates
Abstracts of 500 words due: September 1, 2022
Acceptance of Abstracts: October 1, 2022
Full Chapters due: February 1, 2023
Reviews to authors: May 1, 2023
Final Chapters due August 1, 2023
Final Acceptance October 1, 2023
Book published in Spring 2024
We consider organizing a workshop online or hybrid to discuss the
abstract and/or the full chapters. Authors of accepted abstracts
will be notified about this at a later point.
To submit your abstracts/chapters or for any question, please
email one of the editors:
Prof. Ada Scupola, Roskilde University, Denmark,
ada@ruc.dk<mailto:ada@ruc.dk>;
Prof. Anders Hansen Henten, Aalborg University, Denmark,
henten@es.aau.dk<mailto:henten@es.aau.dk>;
Prof. Lars Fuglsang, Roskilde University, Denmark,
fuglsang@ruc.dk<mailto:fuglsang@ruc.dk>;
Prof. Jon Sundbo, Roskilde University, Denmark,
sundbo@ruc.dk<mailto:sundbo@ruc.dk> .
Best Regards/Med venlig hilsen
Ada Scupola
Professor (MSO)
[RUC]
Roskilde University
Department of Social Science and Business
Universitetsvej 1
DK-4000 Roskilde
Telefon: +4546742598
ruc.dk
https://forskning.ruc.dk/da/persons/ada
https://forskning.ruc.dk/da/organisations/innovation-i-service-og-oplevelse
https://www.co-val.eu/
https://ruc.dk/forskningsprojekt/tvaerinstitutionel-platform-om-kunstig-intelligens-og-organisationer
facebook.com/ruc.dk
twitter.com/roskildeuni
instagram.com/roskildeuniversitet
Recent Publications
Scupola, A., & Mergel, I. (Accepteret/In press). Co-Production
in Digital Transformation of Public Administration and Public
Value Creation: The case of Denmark. Government Information
Quarterly.
Scupola, A., & Nicolajsen, H. W. (Accepteret/In press).
Enterprise Crowdsourcing and Organizational Culture: Lessons from
an Engineering Consultancy. International Journal of e-Services
and Mobile Applications, 13(2).
Hansen, A. V., Fuglsang, L., Gallouj, F., & Scupola, A.
(2021). Social Entrepreneurs as change makers: expanding public
service networks for social innovation. Public Management Review ,
Latest articles.
https://doi.org/10.1080/14719037.2021.1916065
Engen, M., Fuglsang, L., Tuominen, T., Sundbo, J., Møller, J. K.,
Scupola, A., & Sørensen, F. (2021). Conceptualising Employee
Involvement in Service Innovation: An Integrative Review. Journal
of Service Management, 32(5), 702-751.
https://doi.org/10.1108/JOSM-11-2019-0348
Nicolajsen, H. W., Matthiasen , L., & Scupola, A. (2019).
IT-enabled Idea Competitions for Organizational Innovation: An
Inquiry into Breakdowns and Adaptations. Creativity and Innovation
Management, 28(4), 436-449.
https://doi.org/10.1111/caim.12330
Scupola, A. (2018). Digital Transformation of Public
Administration Services in Denmark: A Process Tracing Case Study.
Nordic and Baltic Journal of Information and Communications
Technologies, 2018(1), 261-284.
https://doi.org/10.13052/nbjict1902-097X.2018.014