-------- Forwarded Message --------
CALL FOR PAPERS - Workshop: Designing User Assistance in
Intelligent Systems
- ECIS 2019 in Stockholm, Sweden (June 11th, 2019)
Intelligent systems have become ubiquitous in modern life and
increasingly
shift the performance of tasks from humans to systems. Although
this
development has many advantages, the interplay between intelligent
systems
and humans remains a challenge. On the one hand, taking humans out
of the
loop may lead to “mindless” ways of working and result in various
failures.
On the other hand, human capabilities cannot always cope with
intelligent
systems’ functionalities. In sum, intelligent systems have
increased their
capabilities and functionalities with a rapid pace and thereby
enlarged the
gap to the humans’ (cognitive) capabilities to comprehend and
utilize these
systems.
One way to support humans in the usage of intelligent systems is
providing
assistance and there is some initial research addressing this.
Recent
assistance functionalities, primarily in the private life context,
such as
Apple’s Siri or Google Now, begin to show their usefulness and the
major
technology companies (Google, Amazon, and Microsoft) have
announced even
more intelligent, innovative, and interactive personal assistants
for the
future. Nevertheless, the interactions between humans and
intelligent
systems deserve more research. We define user assistance as a
specific
capability of interactive intelligent systems that help users
perform their
tasks better. Thereby, user assistance is a human-, task-, and
context-dependent augmentation of task performance bridging the
gap between
the system’s functionalities and the human’s individual
capabilities with
the goal of positively influencing task outcomes. User assistance
can be
classified along two dimensions: (1) the degree of interaction
enabled by
user assistance, and (2) the degree of intelligence of user
assistance. The
degree of interaction characterizes the assistance systems
capability to
support humans in an ongoing reciprocal and activating dialog
using,
potentially, different channels. The degree of intelligence
describes the
capability to provide assistance based on the human, the context,
and the
current activity. User assistance can be instantiated in many
different
forms such as decision aids, recommendation agents, virtual
assistants,
guidance systems, task-support systems, conversational agents,
chatbots, or
robo-advisors.
The workshop welcomes manuscripts that address one of the
following topics:
* Theory-grounded conceptualization of user assistance in general
or along
the two dimensions interactivity and intelligence
* Design of user assistance in the form of decision aids,
recommendation
systems, virtual assistants, guidance systems, task-support
systems,
conversational agents, chatbots, and robo-advisors
* Research on the IT-based support of individuals’ working
routines in
organizational or private life contexts
* Empirical (qualitative or quantitative) evaluation of user
assistance
artifacts in, e.g. laboratory experiments or field studies
* Research addressing the context and situation when user
assistance is
required
* Understanding and designing anthropomorphic attributes of
assistance
systems
* Research on the individuals’ cognitive processes when using user
assistance and the related outcomes
We welcome research from various domains like Business
Intelligence &
Analytics, E-commerce, Service, and Health Care.
This year’s workshop is furthermore intended to be a
paper-development
workshop for submissions to the BISE Special Issue on “User
Assistance for
Intelligent Systems”, which is going to appear in June 2020. The
initial
submission date of the Special Issue is one month after the ECIS
2019
workshop (July 15th, 2019) leaving time to revise and finalize the
manuscript. Therefore, we especially invite authors planning to
submit their
research to the Special Issue to participate in this year’s
workshop and
discuss their manuscripts with the SI guest editors and potential
reviewers.
Website of the BISE Special Issue:
http://www.bise-journal.com/?p=1551
-- Workshop Format & Submissions –-
Interested researchers can participate in two ways in the
workshop:
First, by submitting a manuscript in English language (RIP or full
paper
according to the ECIS 2019 submission guidelines) that will be
discussed
during the workshop. The submitted manuscripts will be reviewed in
a
double-blind review process by at least two program committee
members and
authors of other workshop papers (if suitable). The review process
will
especially focus on the manuscripts’ relevance to the workshop,
originality
of the research, and research rigor. All submitted manuscripts
will receive
the review feedback before the workshop in order to have the
chance to
improve the manuscript for the workshop. All submitted and
accepted
manuscripts will be distributed among all workshop participants in
order to
read the manuscript as workshop presentation. Conceptual papers
are also
welcome.
Second, interested researchers can participate in the workshop
without
submitting an own paper, but by discussing the manuscripts of the
workshop
participants presented during the workshop.
Please submit your manuscripts to the corresponding workshop chair
Stefan
Morana (
stefan.morana@kit.edu).
-- Workshop Proceedings –-
If wished by the author(s), accepted workshop papers can be
published as
either extended abstracts or full paper in the KIT SCIENTIFIC
WORKING PAPERS
series depending on the authors’ choice. The proceedings from last
year’s
workshop are available here:
https://publikationen.bibliothek.kit.edu/1000083107.
Accepted papers will also be made available to other attendees for
the
period of the workshop and a printed abstract will be included as
part of
the workshop package.
In addition, this workshop is intended to be a paper-development
workshop
for the BISE Special Issue on “User Assistance for Intelligent
Systems”.
-- Important Dates ---
* Submission deadline: 15.03.2019
* Authors notification: 15.04.2019
* Workshop: 11.06.2019 (TBC)
-- Workshop Chairs --
Stefan Morana, Karlsruhe Institute of Technology (KIT), Germany
(corresponding chair)
Jella Pfeiffer, Karlsruhe Institute of Technology (KIT), Germany
-- Program Committee –
* Marc T. P. Adam, The University of Newcastle, Australia
* Benedikt Berger, Ludwigs-Maximilian University Munich, Germany
* Henner Gimpel, University of Augsburg, Germany
* Shirley Gregor, Australian National University, Australia
* Alan Hevner, University of South Florida, USA
* Oliver Hinz, University of Frankfurt, Germany
* Christian Matt, University of Bern, Switzerland
* Martin Meißner, University of Southern Denmark, Denmark
* Matthias Söllner, University of Kassel, Germany and University
of St.
Gallen, Switzerland
* Ali Sunyaev, Karlsruhe Institute of Technology, Germany
* Timm Teubner, Freie Universität Berlin, Germany
* Verena Tiefenbeck, ETH Zurich, Switzerland
* Manuel Trenz, University of Augsburg, Germany
* Barbara Weber, Technical University of Denmark, Denmark
* Christof Weinhardt, Karlsruhe Institute of Technology, Germany
* Markus Weinmann, University of Liechtenstein, Liechtenstein
Karlsruhe Institute of Technology (KIT)
Department of Economics and Management
Institute of Information Systems and Marketing (IISM)
Karlsruhe Service Research Institute (KSRI)
Research Group “Information Systems & Service Design”
Dr. Stefan Morana
+49 721 608-41587
Fritz-Erler-Straße 23
76133 Karlsruhe, Germany
<mailto:stefan.morana@kit%20edu> stefan.morana@kit edu |
<http://issd.iism.kit.edu/> issd.iism.kit.edu |
<http://www.iism.kit.edu/>
iism.kit.edu |
<http://www.ksri.kit.edu/> ksri.kit.edu
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