21st Americas
Conference on Information Systems (AMCIS)
Puerto Rico, August 13-15,
2015
Mini-Track:Â Customer Experience and Organizational
Intelligence
Track:
Intelligence and Intelligent Systems (Sponsored by SIGODIS)
Call for Papers:
The rise of the Internet of
Things is revolutionizing the way humans interact with other
humans, devices, applications, networks, sensors,
infrastructure, machines, services etc. This provides
interesting challenges for business intelligence and
decision support. Such scenarios have characteristics such
as pervasive computing devices including mobile phones,
appliances, sensors etc., pervasive networks including wired
and wireless networks, pervasive ecosystem entities
participating from formal as well as informal social
networks whereby entities engage across multiple locations,
platforms etc., pervasive data resulting from exponential
growth of data (both structured as well as unstructured),
ecosystem entities, sensors etc., pervasive computing and
storage power available on the go via cloud computing
technologies.
This revolution challenges
companies to re-imagine ways to reach current and potential
audiences in a coordinated way across a multitude of
channels and devices â both wired and wireless.
Intelligent enterprises are exploiting this topology to
drawing inferences and develop key analytics by aggregating
and mining data about customers, competitors, vendors,
markets, and products as well as services. Enterprises are
able to garner global and local intelligence enabling them
to develop innovative products and services better aligned
to market needs. We invite research which addresses or
expands on these ideas. Conceptual, empirical and
design-oriented works are welcome and will be considered for
this mini-track.
* Potential topics for
manuscripts include but are not limited to:
- Engaging end customers via a
combination of devices and delivery channels
- Multi-modal user experiences
& Immersive Interaction Technologies
- Enhancing customer engagement
by combining immersive interaction, technologies and
multi-modal user experiences
- Enabling enterprises to make
intelligent decisions related to workforce composition,
collaboration, leadership and, employee retention
- Pervasive computing devices
requiring the need to reach end customers across
multitude of devices
- Exponential growth of data
(both structured as well as unstructured), created by
end customers, sensors etc. requiring the need to
analyses and visualize the data
- Leveraging easy availability
of computing power on the go in the form of cloud
computing
- Decision making by
understanding and analyzing the collective intelligence
created across various customer touch points as well as
social networks
- Better understanding of
customer behavior using techniques such as text
analytics, natural language processing as well as social
network analysis
- Improved visibility across
the supply chain and real-time data availability
- Better monitoring of
production processes to optimize operations, reduce
costs, enhance production as well as prevent and/or
detect health and safety issues.
- Adaptive systems which
respond to touch-point data
*Submission:*
All submissions are to be
made via the AMCIS 2015 submission system at
2015 at 2pm EST. Authors
will be notified as to whether their submission was
accepted,
conditionally accepted, or
rejected by April 21st, 2014.
*Important dates:*
February 25th, 2015
Submission Deadline
April 21st, 2015 Author
Notification
April 28th, 2015 Revisions
and Camera Ready Submission Deadline
-------------------------Â
Don Heath, PhDÂ
Asst. Professor of
Information Systems
College of Business -Â University of
Wisconsin Oshkosh