CFP: Special Issue on Service Management & Engineering: Aligning Business & IT Services

 

The Journal of Strategic Information Systems

http://www.elsevier.com/locate/jsis

 

IMPORTANT DATES

Submission deadline: 1^st of March 2011

Target publication date of special issue: 3^rd quarter of 2011

 

MOTIVATION AND SUGGESTED TOPICS

 

An increasing number of activities of public and private organizations are engineered and managed as services, often creating a new potential for economic growth and welfare through innovation and productivity gains. In addition to the increasing importance of the service perspective in the business domain, the service concept has also become very prominent in the IT domain. This is evident in developments like IT Service Management, Service-Oriented Architectures (SOA), Service Computing, and various “XYZ-as-a-Service” concepts. While this increasingly blurs the line between a business view and an IT view of services, these concepts generally have different meanings and refer to different domains. Thus, there is a need for understanding how these two service worlds meet and how they change the alignment of business needs and IT capabilities.

 

This special issue seeks contributions that demonstrate how the IS discipline and related management disciplines can make an impact to improve the way organizations face the challenges of the progressing service-oriented economy that increasingly merges business- and IT-related service concepts. Possible contributions may include, but are not limited to the following:

 

Service Management from an IS Perspective:

·         Service management

·         Service strategy management

·         Service value management

·         Service quality management

·         Service innovation management

·         Service governance

·         Service portfolio management

·         Service capability management

·         Service performance management

·         Service compliance and risk management

·         Service supplier & customer management

·         Services supply chain management

·         Services sourcing

 

Service Engineering from an IS Perspective:

·         Service lifecycle

·         New service development

·         Service analysis

·         Service design

·         Service bundling

·         Service standards

·         Service descriptions

·         Service modeling

 

Special topics on Information Systems and Services:

·         The position of IS in Service Science, Management and Engineering

·         IS contributions to Service Science

·         New business models for IS services, e.g. for service aggregation and brokerage

·         IS/IT services from a service(-dominant) logic

·         The role of IT services in IT-enabled value co-creation

·         Implications of value co-creation for IT-based services

·         Service business alignment / Aligning Business and IT Service Management

·         Business impact of IT service management

·         Management of IT-enabled service ecosystems

·         Servitization of IT and other industries

·         Embedding of IT services in business products and services

·         Design and Implementation and effects of automation and self-service technologies for IT services

·         Services E-commerce (i.e. electronic offering, trading, and purchasing of services)

 

MORE INFORMATION

 

The extended CFP is available at the at the journal’s website, http://www.elsevier.com/locate/jsis ‐ choosing "Special Issue: Service Management & Engineering

 

GUEST EDITORS

Erwin Fielt,                 

Queensland University of Technology,

e.fielt@qut.edu.au      

 

Axel Korthaus,

Queensland University of Technology,

axel.korthaus@qut.edu.au     

 

Tilo Böhmann,

International Business School of Service Management,

boehmann@iss-hamburg.de

 

Guy Gable,

Queensland University of Technology,

g.gable@qut.edu.au   

 

Sue Conger,

University of Dallas,

sconger@gsm.udallas.edu       

 

 

 

 

 

Dr  Axel Korthaus

Senior Lecturer

School of Management and Information Systems

(Incorporating The Victoria Graduate School of Business)

Faculty of Business and Law
Victoria University

G429, Footscray Park Campus

PO Box  14428

Melbourne Vic 8001, Australia

Phone 61 3 9919 5313

Fax 61 3 9919 4272

Email axel.korthaus@vu.edu.au
Web www.vu.edu.au/buslaw