-------- Original Message --------
Final
Call for Papers: HWID2012 working conference on “Work
Analysis and HCI”
*NEW*
- The keynote speaker for the HWID2012 working conference will
be Catherine M. Burns (see bio below), who will give a talk
and a workshop on how she does the work analysis to
interaction design translation.
Venue:
Copenhagen Business School (CBS), Solbjerg Plads 3,
DK-2000
Frederiksberg, Denmark
Wednesday
and Thursday, 5 – 6 December 2012, in Copenhagen, Denmark
Deadline
for submissions: August 1st, 2012.
=========================================================
Theme,
Scope and Focus:
The
HUMAN WORK INTERACTION DESIGN 2012 (HWID 2012) working
conference analyzes the combination of empirical Work Analysis
and Human Computer Interaction (HCI).
Human
work analysis involves user goals, user requirements, tasks
and procedures, human factors, cognitive and physical
processes, contexts (organizational, social, cultural). In
particular in the HCI and human factors tradition, work is
analyzed as end-user tasks performed within a work domain. The
focus is on the user’s experience of tasks (procedures) and
the artefact environment (constraints in the work domain).
Hierarchical Task Analysis (Annett & Duncan, 1967) and
Work Domain Analysis (Salmon, Jenkins, Stanton, & Walker,
2010) are among the methods that can be used to analyse the
goal-directed tasks, and map the work environmental
constraints and opportunities for behavior. In addition, there
is a strong tradition in HCI for studying work with
ethnographic methods (Button & Sharrock, 2009) and from
socio-technical perspectives (e.g., Nocera, Dunckley, &
Sharp, 2007). These approaches focus on work as end-user
actions performed together with other people in a field
setting, that is, the user’s experience of using systems are
social and organizational experiences. User experience,
usability and interaction design are influenced by these
approaches and techniques for analyzing and interpreting the
human work, which eventually manifests in the design of
technological products, systems and applications.
The
working conference will present current research of human work
interaction design and industrial experiences in a wide
spectrum of domains such as medical, safety critical systems,
e-government, enterprise IT solutions, learning systems,
information systems for rural populations, etc. The relevant
domains not mentioned here could also be considered.
The
purpose of the working conference is to enable practitioners
and researchers to analyze the relation between empirical work
analysis and HCI/user experience. After the conference, a
limited number of selected papers will be published in an IFIP
Springer book. We expect the participants will be people from
industry and academia with an interest on empirical work
analysis, HCI, interaction design and usability and user
experience in work situations and at the workplace. The
working conference will be conducted in a good social
atmosphere that invites to openness and provides time to
reflection and discussion about each of the accepted papers
and cases.
We
are interested in submissions that discuss the before
mentioned aspects of work analysis and how the results of
these manifests in the design of technological products,
systems and applications. Also, today generic designs are
applied to use-situations with very different purposes, as
using the same social software or game for work and leisure
situations. Thus, design shifts from design of a technology to
design of various use-situations encompassing the same
technological design, and we find that there is a need to
discuss the relations between work analysis and design in both
situations.
The
topics include, but are not limited to:
- Techniques and methods for
mapping the relations between work analysis and interaction
design
- Translating (Cognitive) Work
Analysis to Interaction Design
- How work analysis can feed HCI
testing and evaluation
- Work analysis and HCI in medical
and safety critical ICT
- Work analysis and HCI in business
contexts
- Work analysis and HCI in
enterprise-level systems
- Work analysis and HCI in
e-government services
- Work analysis and HCI in Mobile
Devices
- User experience in work
situations and at the workplace
- Design cases bridging the gap
between work analysis and interaction design
- Socio-technical theory and HCI
combined
- Work analysis and HCI in cultural
contexts
- The concept of Work Analysis
(Enid Mumford, Tavistock, “work style“, HCI work analysis,
cognitive work analysis, more)
- Theory for relating interaction
design and work analysis
- Synergies between work analysis
and model-driven interface development
- Evolution of interface models in
accordance to evolving human activity systems
- Impact of emerging interaction
technologies in human work practice
- Gamification of work – analysis
of the use of gaming elements in work information systems to
improve the user experience at work
Submission
guidelines:
We
invite two types of papers:
- Full research papers (10 pages)
- Industry – case studies &
work in progress (4 pages)
Acceptance
notification for conference papers:
Notification
of acceptance will be provided by 1st October 2012. All
accepted papers will be published in the working conference
proceedings in the form of an electronic copy with ISBN and
made available to the participants.
Selection
of Papers for IFIP Springer Book:
During
the review process, the reviewers are asked to evaluate (also
among papers from industry and students) whether the paper is
suitable for an IFIP Springer book. We aim at most accepted
full research papers to be included here, but also the
possibility to have a very interesting perspective from
industry or similar represented. This IFIP Springer book will
be available after the conference. In addition, four to five
papers will be selected for further development for a special
issue in the International Journal of Socio-technology and
Knowledge Development.
Organizers:
- Torkil Clemmensen, Associate
Professor, Department of IT Management, CBS, Denmark,
Denmark
- Dinesh Katre, Associate Director
& HOD, Human-Centred Design & Computing, Centre for
Development of Advanced Computing (C-DAC), Pune, India
- Rikke Orngreen, Associate
Professor, The research programme of Media and ICT in a
Learning Perspective, Danish School of Education, Aarhus
University, Denmark
- Pedro Campos, Assistant
Professor, University of Madeira, Campus Universitario da
Penteada, Funchal, Portugal
- José Abdelnour Nocera,
Postgraduate Computing Field Leader, Head of Centre for
Internationalisation and Usability, University of West
London, United Kingdom
- Arminda Lopes, Instituto
Politécnico de Castelo Branco, Portugal
Program
committee:
- Annelise Mark Pejtersen,
Professor, Former Chair (2004-2010) of IFIP TC 13
Human-Computer Interaction.
- Sergio España Cubillo,
Investigador, Universidad Politécnica de Valencia, Spain
- William Wong, Professor of
Human-Computer Interaction and Head, Interaction Design
Centre, Middlesex University, London
- Anirudha Joshi, Associate
Professor, Industrial Design Centre, Indian Institute of
Technology, Mumbai, India
- Anant Bhaskar Garg, Professor,
Centre for behavioural and cognitive sciences(CBCS),
University of Allahabad, India
- Thomas Visby Snitker, CEO,
SnitkerGroup, UXalliance, Denmark
- Pradeep Yammiyavar, Professor,
Department of Design, Indian Institute of Technology,
Guwahati, India
- Shailey Minocha, Associate
Professor, The Open University, Milton Keynes, United
Kingdom
- Morten Hertzum, Associate
Professor, Computer Science, Roskilde University, Denmark
- Ebba Þóra Hvannberg, Professor,
Computer Science, University of Iceland
- Pernille Bjorn, Associate
Professor, IT University, Copenhagen, Denmark
<…more to
come...>
About
the conference:
The
Human Work interaction Design (HWID) working conference is
organized by IFIP TC 13.6 working group, seehttp://hwid.cbs.dk/.
The 1st HWID conference was organized at Madeira, Portugal in
2006 (Clemmensen, Campos, Orngreen, Pejtersen, & Wong,
2006). The 2nd HWID conference took place at Pune, India in
2009 (Katre, Orngreen, Yammiyavar, & Clemmensen, 2010). In
continuation with this series of the IFIP WG 13.6 on Human
Work Interaction Design, the 3rd HWID conference will be held
at Copenhagen, Denmark on 5-6 December 2012.
About
the keynote speaker:
Catherine
M. Burns is a Professor in Systems Design Engineering at the
University of Waterloo. She directs the Advanced Interface
Design Lab, studying user interface design, visualization and
cognitive work. Catherine’s work has been applied to user
interfaces as diverse as the control room monitoring displays
at Syncrude Canada, to the one button interface for the
Allerta digital watch. Her research continually aims to
understand cognitive work in new and emerging contexts and
build a better experience for users. She is the co-author of
over 150 publications including two books on Ecological
Interface Design and Cognitive Work Analysis. She has
received both Teaching and Research Excellence awards from the
Faculty of Engineering at the University of Waterloo.
References
Annett,
J., & Duncan, K. D. (1967). Task analysis and training
design. Occupational Psychology, 41(1967), 211-227.
Button,
G., & Sharrock, W. (2009). Studies of Work and the
Workplace in HCI: Concepts and Techniques. Synthesis Lectures
on Human-Centered Informatics, 2(1), 1-96.
Clemmensen,
T., Campos, P., Orngreen, R., Pejtersen, A. M., & Wong, W.
(Eds.). (2006). Human work interaction design: designing for
human work: the first IFIP TC 13.6 WG conference: designing
for human work (Vol. 1): Springer.
Katre, D. S.,
Orngreen, R., Yammiyavar, P. G., & Clemmensen, T. (Eds.). (2010). Human Work
Interaction Design: Usability in Social, Cultural and
Organizational Contexts. (Vol. 316). Hamburg: Springer.
Nocera,
J. A., Dunckley, L., & Sharp, H. (2007). An Approach to
the Evaluation of Usefulness as a Social Construct Using
Technological Frames. International Journal of Human-Computer
Interaction, 22(1-2), 153-172.
Salmon,
P., Jenkins, D., Stanton, N., & Walker, G. (2010).
Hierarchical task analysis vs. cognitive work analysis:
comparison of theory, methodology and contribution to system
design. Theoretical
Issues in Ergonomics Science, 11(6), 504-531.
Jacob Nørbjerg,
Associate Professor
Ph.D.
Department of
IT Management
Copenhagen
Business School
Howitzvej 60
DK-2000 Frederiksberg
Ph: +45 3815
2478
Cell: +45
2479 4350
E-mail: jno.itm@cbs.dk
www.cbs.dk/staff/noerbjerg