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52nd Hawaii International Conference on System Sciences (HICSS-52)
January 8-11, 2019--Grand Wailea Hotel, Wailea, Maui, Hawaii, USA
Submission Deadline (June 15, 2018)
Call for Papers
Government Services: Innovation, Strategy and Assessment
Introduction
Technology, institutional and organizational trends and
developments open opportunities for innovation in the way
government agencies interact with their constituents. This
mini-track seeks research papers, position essays, and
practitioner reports advancing our current understanding of those
innovations. We welcome papers addressing service performance
measurement, success factors and key processes for e-government
services development and implementation, value assessments of
e-government services, and methodologies, techniques, and tools
for service composition. We are particularly interested in the
characteristics, development, implementation, uses, and
performance evaluation of e-government services and systems.
E-government service innovations also pose numerous strategic and
operational challenges which includes, but is not limited to terms
of interoperability of services, design of services, optimization
of process chains, identification and assessment of the
value-chain of services, cross-organizational service chains,
workflow support of e-services, integration of internal IT
support, G2G and G2C e-services, outsourcing of services, digital
preservation, and electronic records management. Research to guide
the development, management and evaluation of e-government
services is in great demand in this important and rapidly growing
domain.
Minitrack topics include, but are not limited to:
* New models for E-service delivery
* Co-production of government services
* Success factors for e-government services development and
implementation
* Public Value creation of e-government services
* Mobile Government services
* E-services Performance Measurement
* E-services for an aging population
* IT development and project management in the public sector
* Citizens' expectations and acceptance of e-government services
across government levels and branches
* Methodologies, techniques, and tools for service composition
* E-government services provision in developing countries
* Comparative and/or trans-national e-government services
* Trust perception of the e-government services, and trust
dynamics among individuals, groups, and organizations in the value
chain of service provision
* Challenges and/or recommendations for increasing citizen trust
of e-government
* Impacts of e-government services
* Political, legal, organizational, and technological barriers to
e-government diffusion
* Opportunities and challenges of e-government mobile services
* Business process analysis, value-chain analysis and change
requirements for e-government services
* IT-based procedures, workflow support, protocols, and schemes
used for government services
* Historical assessment of e-government services
* Access to governmental documents and records, including legal,
policy, and technical implications, program models, and case
studies
* Electronic record management and archiving standards
* Case studies on innovative services in various branches of the
public sector, such as e-services in the administrative, judicial,
executive, defense, health care, education, etc.
* Service modeling, optimization and analysis
* E-services in public libraries
* E-government and the arts
Important Dates for Paper Submission:
April 15, 2018: Paper Submission System Launched
June 15, 2018 | 11:59 pm HST: Paper Submission Deadline
August 17, 2018: Notification of Acceptance/Rejection
September 22, 2018: Deadline for Authors to Submit Final
Manuscript for Publication
October 1, 2018: Deadline for at least one author of each paper to
register for HICSS-52
More information on the mini-track chairs:
Jay P. Kesan is a Professor at the University of Illinois at
Urbana-Champaign where he is H. Ross & Helen Workman Research
Scholar and Director of the Program in Intellectual Property and
Technology Law. His research work focuses on computer security,
informational privacy, and intellectual property. At the
University of Illinois, Professor Kesan is appointed in the
College of Law, the Department of Electrical & Computer
Engineering, the Information Trust Institute, the Coordinated
Science Laboratory, and the College of Business. He is also a
co-Principal Investigator in the Critical Infrastructure
Resilience Institute (CIRI), which is a DHS S&T Center of
Excellence at Illinois.
Luis Felipe Luna-Reyes is a Professor of Informatics at the
University at Albany in Albany, NY. He holds a Ph.D. in
Information Science from the University at Albany, and he is also
a member of the Mexican National Research System. His research
focuses on electronic government and on modeling collaboration
processes in the development of information technologies across
functional and organizational boundaries. His research interests
are related to areas such as inter-organizational collaboration,
information sharing, success of government-wide Web sites, and
information policy to promote economic exchange in the NAFTA
region. He is the author or co-author of articles published in
Government Information Quarterly, European Journal of Information
Systems, International Journal of Electronic Government Research,
Gestión y Política Pública, and System Dynamics Review, among
others.
Ludwig Christian Schaupp is a Professor in the Department of
Accounting in the College of Business and Economics at West
Virginia University. His primary research interests include
e-government adoption, and website success metrics. He has
published in several top-tier journals including Communications of
the ACM, Journal of Information Systems, and Information Systems
Frontiers.
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Luis F. Luna-Reyes
Associate Professor
University at Albany
Departments of Public Administration and Information Science
Faculty Fellow, Center for Technology in Government
135 Western Avenue
Albany, NY 12222, Milne 206
Ph. (518) 442-5297
Email:
lluna-reyes@albany.edu<mailto:lluna-reyes@albany.edu>
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