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Dear Colleagues around the world:
It is my pleasure to present the first 2019 JITCAR issue. It is a
Special Issue focusing on Internet based Commerce and Social
Media. The contents of this issue are: Editorial Preface article
by Dr. H. Samih; Research Case article one co-authored by Dr.
Urvashi Tandon and Dr. Ravi Kiran; Research Case article two
authored by Dr. Nicholas Flor; Expert Opinion report by Dr. Mahesh
Raisinghani; and Book Review by Dr. Gaurav Bansal. Summary
information of these items is as follows.
In the editorial preface article titled, "Smart Cities and
Internet of Things", the authors focus on how diverse stakeholders
(government and private companies) of cities, large and small,
have been capitalizing on ever expanding capabilities of IT and
Internet applications to make cities more efficient and effective
in providing various services for its citizens. It identifies six
characteristics of a smart city: smart economy, environment,
governance, living, mobility, and people. It provides a summary of
attributes of a smart city, Los Angeles referring to an earlier
preface article in JITCAR. It also provides a futuristic scenario
of how waste management should operate in a smart city. Dwelling
on Internet of Things, the author articulates the role of emerging
technologies like big data analytics, machine learning, and
artificial intelligence in shaping future smart cities.
First research article is titled, "Factors Impacting Customer
Satisfaction: An Empirical Investigation into Online Shopping in
India." This article analyzes impact of website quality and other
drivers of online shopping on customer satisfaction in India. It
brings into focus two new drivers of online shopping -- "Social
Media interactions" and "Pay on Delivery (POD)" mode of payment,
both emerging as statistically significant alongside website
quality.
Second research is titled, "Elements of a Design Theory of
Nano-Viral Messages: A Case Study of #Solar Nanovirals." It is a
novel study analyzing viral social media messages that reach a
large number of people at almost no cost. Main characteristic of
the majority of viral messages is their shocking or entertaining
content. The author posits the question if other social media
messages such as pertaining to science and technology can also go
viral. Conceptual blending analysis is done to analyze five
representative very small viral messages (nanoviral) about solar
technology leading to the identification of four distinct viral
strategies. The author concludes by articulating a practical
heuristic to guide the design of nanoviral messages.
The Expert Opinion report documents interview by Dr. Mahesh
Raisinghani with Mr. Gustavo Pares, a partner at Nearshore
Delivery Solutions (NDS), a company that assists global IT
services companies in establishing and maintaining nearshore
delivery operations in Mexico. Mr. Pares was born in Mexico and
earned a bachelor's degree in Management Information Systems as
well as a master's degree in Business Administration from the
Monterrey Institute of Technology. He also received an Executive
Certificate in Management and Leadership from the Massachusetts
Institute of Technology and attended few executive education
courses at Harvard and Stanford. Questions posed to Mr. Gustavo
Pares are: (a) How important is information technology (IT) in
your industry, and your organization?; (b) Please name and briefly
describe some of your strategic IT applications; (c) What has been
the role of IT in the internationalization of your business?; (d)
Please describe the worldwide global IT architect
ure in your organization (i.e., where are the major computing
centers, how are they connected, etc.; (e) Please name and briefly
describe some of your key international IT applications; (f) What
have been the most important technologies (e.g., mobile,
Internet-based, imaging, satellite communications, etc.) that have
facilitated international expansion?; (f) What have been the key
technical challenges in the overseas implementation of IT
applications?; (g) What have been the key management
challenges/issues in the overseas implementation of IT
applications?; (h) Have you faced specific issues dealing with
trans-border data flows and data privacy?; (i) What are the
cultural issues that have arisen as a result of using native
technology and management practices in foreign markets?; (j)
Please name three opportunities for international IT applications,
based on your company's experience; (k) What advice can you offer
to companies exploring the use of IT in overseas markets?
Book review report by Dr. Gaurav Bansal provides a detailed
critique of the 2016 book titled, "Weapons of Math Destruction:
How Big Data Increases Inequality and Threatens Democracy"
authored by Cathy O'Neill
<https://smile.amazon.com/Nicholas-D.-Evans/e/B001IYVE4I/ref=sr_ntt_srch_lnk_1?qid=1492661110&sr=8-1>
and published in 2016 by Crown Publishing Group, a division of
Penguin Random House LLC, New York. The book report emphasizes how
indiscriminate use of "big" data and "blind" algorithms can lead
to wrong decisions and may consequently increase inequality and
injustice. The book covers various aspects of this theme in 10
chapters devoted to (a) drawing a distinction between transparent
(good) and opaque (bad) models and emphasizing that bad models are
opaque, unfair, and tend to maximize efficiency at the expense of
fairness; (b) providing example of one bad model (Weapons of Math
destruction (WMD)) as the financial mathematical models that
conceal inherent risks to maximize gain
s for security traders; (c) informing readers about the misleading
US News College Rankings that are used by several colleges and
universities for admission and are based on assigning weights to
different factors in an entirely opaque manner; (d) warning about
the advertising algorithms use their predictive power to
effectively and efficiently locate targets and exploit the most
vulnerable people in our society; (e) informing about recidivism
risk models that are used for sentencing guidelines and crime
patrol algorithms potentially resulting in racial profiling; (f)
warning about personality tests used for hiring minimum wage
workers in liu of more powerful performance indicators. The report
summarizes by saying, "Tremendous data is now available from
social media posts, wearable devices such as Fitbit, responses to
online forms and data submitted to health insurance companies
among others. WMD algorithms armed with all sorts of "pooled" data
ranging from credit scores to sleep pa
tterns are devising arbitrary and opaque e-scores. These e-scores
tend to optimize efficiency over effectiveness, profit over
justice, opacity over transparency, and arbitrariness over
fairness thus causing collateral damage.... Such WMDs are also
used during elections as they are opaque (they hide one version of
reality shown to one individual from the other), scalable and
highly dangerous for the democracy. This has been clearly
demonstrated in the 2016 presidential elections in USA where
instances of fake news on social media, far removed from reality,
were many."
Routledge, in line with the ongoing trends, has published this
journal online since 2014. The website to find all JITCAR issues
is:
http://www.tandfonline.com/utca. All authors and reviewers are
encouraged to start using Routledge's online manuscript submission
and reviewing system
http://www.editorialmanager.com/jitcar/. I
urge all our current and future authors and reviewers to
familiarize themselves with this system. I hope you all know that
JITCAR is included in the SCOPUS index.
I hope you will enjoy reading all the items in this issue. With
best regards,
Sincerely
Dr. Shailendra Palvia
Fulbright-Nehru Senior Scholar 2016-17
Professor of MIS, College of Management
Long Island University Post, Brookville, NY 11801.
Lifetime Scholarly Achievement Nomination from LIU Post in 2012
and 2016
http://liu.edu/CWPost/Academics/Faculty/Faculty/P/Shailendra-Palvia?rn=Faculty+Profiles&ru=/CWPost/Academics/Faculty/Faculty
Editor-in-Chief, Journal of IT Case and Application Research
(JITCAR)
Phone #: 732-983-7034
Thou shall not hurt anybody by action, speech or thought directly
or indirectly, consciously or subconsciously and if you do, ask
for forgiveness.
Please consider well being !
Of not just human beings !!
But all living beings !!!
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