Research into knowledge management
(KM), organizational memories, and organizational
learning has been affected by investigations such as
implementation aspects, system developments, or
knowledge flows during a number of years. Therefore, a
high maturity level of KM research has been achieved.
However, organizational KM initiatives are more and
more faced with budget cuts and justification demands
due to intense competition in today’s business
environments. The influences of the rapid pace of
globalization and of the ongoing liberalization of
national and international markets lead to the
emergence of increased pressure on existing companies.
Project managers of KM initiatives like Chief
Knowledge Officers need to justify their budgets and
thus are in need of qualitative and quantitative
evidence of the initiatives’ success. In addition,
ROI calculations and traditional accounting approaches
do not tell an adequate story when proposing
knowledge-based initiatives. This minitrack explores
research into strategies, methodologies, and stories
that relate to measure this success. In addition, this
minitrack will be used to explore the bodies of
performance measurements that define the current state
of research in measuring KM, organizational memory,
and organizational learning success. Eventually,
another purpose of this minitrack is to present
research on how to value knowledge-based initiatives
Topics of
interest include, but are not limited to:
• Frameworks
and models for assessing knowledge management and/or
organizational memory systems
• Methodologies
and processes for measuring knowledge management
and/or organizational memory success and performance
• Impact
of knowledge management strategy, organization,
systems, culture, and other issues on knowledge
management/organizational memory success
• Organizational
effectiveness/efficiency due to knowledge
management/organizational memory/organizational
learning, knowledge and organizational memory use
• Knowledge
management, organizational memory, and organizational
learning metrics
• Knowledge
management, organizational memory, and organizational
learning success factors and key performance
indicators
• Benchmarking
of knowledge management/organizational memory
initiatives
• Case
studies of knowledge management and organizational
memory success and performance measurements
• Measuring
knowledge management and/or organizational memory
performance in global organizations and globally
dispersed communities
• Effectiveness
and/or efficiency of knowledge
management/organizational memory systems
• Modeling
and measuring the impact of social software on
knowledge management performance
• Defining
knowledge management and organizational memory success
• Rigorous
anecdotes and user stories and their theoretical basis
to facilitate the value of knowledge-based initiatives
• Developing
grounded theory approaches to valuing knowledge-based
initiatives
IMPORTANT DATES
January 2, 2012 Manuscript Central will start
accepting paper submissions
March 1, 2012 Deadline
for paper submissions
April 2, 2012 Authors
will be notified of acceptances on or about this date
April 20, 2012 For
accepted papers, camera-ready copy due
SUBMISSION SITE
http://mc.manuscriptcentral.com/amcis2012
CHAIRS' CONTACT INFORMATION
Murray E.
Jennex
Management
Information Systems
San Diego
State University
San Diego,
CA
USA
Phone :
(760) 966-0548
Fax :
(760) 722-2668
Email :
Murphjen@aol.com
Email :
mjennex@mail.sdsu.edu
Stefan
Smolnik
Institute
of Research on Information Systems (IRIS)
EBS
Business School
Konrad-Adenauer-Ring
11-15
65187
Wiesbaden
GERMANY
Phone:
+49-611-7102-2177
Fax:
+49-611-7102-102177
Email:
stefan.smolnik@ebs.edu
WWW: http://www.ebs.edu/iris