Announcing the Publication of

Volume 3 Issue 3 of AIS Transactions on Human-Computer Interaction

(http://thci.aisnet.org)

 

We are excited to announce the appointment of Dr. Jinwoo Kim from Yonsei University in Korea as a Senior Editor of THCI, starting from September 2011. Dr. Kim is a prolific HCI scholar and has been a long time enthusiastic participant in AIS SIGHCI activities, involved in early panels, workshops, and sessions of SIGHCI. He graciously agreed to be an SE after several years of administrative duties and taking a one-year sabbatical leave last year. His research areas include co-design and collective innovation, co-experience, co-ownership in the Internet, online group creativity, and online pro-social behavior. His methodological expertise includes field and lab experiments, case studies, and qualitative research methods. I am sure we will all enjoy his personality, leadership and expertise again!

 

We are also excited for the publication of the 3^rd issue of the 3^rd volume. This regular issue has two research articles.  Titles, authors and abstracts are listed below.

 

THCI is located within the AIS (Association for Information Systems) e-library (http://aisel.aisnet.org/thci). To increase awareness and readership, THCI is freely available to everyone during its initial years of publishing. You can find information related to all aspects of THCI at its website, including how to submit. We would like to thank AIS Council for its continued support of the journal through these difficult economic times.

 

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In this issue

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Paper #1: The Effect of Customer Service and Content Management on Online Retail Sales Performance: The Mediating Role of Customer Satisfaction
Anteneh Ayanso, Kevin Lertwachara, and Narongsak Thongpapanl

This paper analyzes the mediating role of customer satisfaction by studying the relationship between IT-enabled customer service and content management efforts and online sales performance. Using data on the top performing Web retailers in the U.S. based on their online annual sales, we show that the extent of retailers’ efforts in online customer service and content management is positively linked to customer satisfaction, which in turn is positively related to the retailers’ online sales performance. In addition to directly increasing the revenue, our results indicate that customer service and content management features can also indirectly improve the retailers’ financial performance. Specifically, customer service management impacts the sales performance via the average ticket amount, while content management affects the sales via the repeat visit.

 

Paper #2: Social Networking Websites and Posting Personal Information: An Evaluation of Protection Motivation Theory
Kent Marett, Anna L. McNab, and Ranida B. Harris

The popularity of social networking websites among Internet users continues to grow, even though social networking remains a risk for users who do not participate with caution. Using protection motivation theory (PMT) as a theoretical lens to provide a research model, and by issuing a fear appeal to social network users about the potential threat to their privacy, this study identified perceptions and beliefs held by users that influence their behavioral responses to the imposed threats. A snowball sample survey measuring the variables conceptualized by PMT was completed by 522 social network users. A time-ordered hierarchical regression analysis of the responses showed that PMT provides explanations for both adaptive and maladaptive responses, particularly for the response of hopelessness. Implications and directions for future research in this area are offered.

 

 

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Call for Papers

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THCI is a high-quality peer-reviewed international scholarly journal on Human-Computer Interaction. As an AIS journal, THCI is oriented to the Information Systems community, emphasizing applications in business, managerial, organizational, and cultural contexts. However, it is open to all related communities that share intellectual interests in HCI phenomena and issues. The editorial objective is to enhance and communicate knowledge about the interplay among humans, information, technologies, and tasks in order to guide the development and use of human-centered Information and Communication Technologies (ICT) and services for individuals, groups, organizations, and communities.

 

Topics of interest to THCI include but are not limited to the following:

 

• The behavioral, cognitive, motivational and affective aspects of human and technology interaction
• User task analysis and modeling; fit between representations and task types
• Digital documents/genres; human information seeking and web navigation behaviors; human information interaction; information visualization
• Social media; social computing; virtual communities
• Behavioral information security and information assurance; privacy and trust in human technology interaction
• User interface design and evaluation for various applications in business, managerial, organizational, educational, social, cultural, non-work, and other domains
• Integrated and/or innovative approaches, guidelines, and standards or metrics for human centered analysis, design, construction, evaluation, and use of interactive devices and information systems
• Information systems usability engineering; universal usability
• The impact of interfaces/information technology on people's attitude, behavior, performance, perception, and productivity
• Implications and consequences of technological change on individuals, groups, society, and socio-technical units
• Software learning and training issues such as perceptual, cognitive, and motivational aspects of learning
• Gender and information technology
• The elderly, the young, and special needs populations for new applications, modalities, and multimedia interaction
• Issues in HCI education

 

The language for the journal is English. The audience includes international scholars and practitioners who conduct research on issues related to the objectives of the journal. The publication frequency is quarterly: 4 issues per year to be published in March, June, September, and December. The AIS Special Interest Group on Human-Computer Interaction (SIGHCI, http://sigs.aisnet.org/SIGHCI/) is the official sponsor for THCI.

 

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Please visit the links above or the links from our AIS THCI page for details on any emerging special issue calls that will be announced in the future. Please keep checking our home page to see what is brewing! If you have an idea for a special issue, please drop us a line or speak with us at ICIS in December.

 

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AIS THCI Editorial Board

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Editors-in-Chief

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Dennis Galletta, University of Pittsburgh, USA

Ping Zhang, Syracuse University, USA

 

Advisory Board

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Izak Benbasat, University of British Columbia, Canada

John M. Carroll, Penn State University, USA

Phillip Ein-Dor, Tel-Aviv University, Israel

Jenny Preece, University of Maryland, USA

Gavriel Salvendy, Purdue University, USA and Tsinghua University, China

Ben Shneiderman, University of Maryland, USA

Jane Webster, Queen's University, Canada,

K.K Wei, City University of Hong Kong, China

 

Senior Editor Board

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Fred Davis, University of Arkansas, USA

Mohamed Khalifa, Abu Dhabi University, United Arab Emirates

Jinwoo Kim, Yonsei University, Korea

Anne Massey, Indiana University, USA

Fiona Fui-Hoon Nah, University of Nebraska-Lincoln, USA

Lorne Olfman, Claremont Graduate University, USA

Kar Yan Tam, Hong Kong University of Science & Technology, China

Dov Te'eni, Tel-Aviv University, Israel

Viswanath Venkatesh, University of Arkansas, USA

Susan Wiedenbeck, Drexel University, USA

 

Associate Editor Board

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Miguel Aguirre-Urreta, DePaul University, USA

Michel Avital, University of Amsterdam, The Netherlands
Jane Carey, Arizona State University, USA
Hock Chuan Chan, National University of Singapore

Michael Davern, University of Melbourne, Australia
Carina de Villiers, University of Pretoria, South Africa
Matt Germonprez, University of Wisconsin Eau Claire USA
Jennifer Gerow, Virginia Military Institute, USA

Khaled Hassanein, McMaster University, Canada

Milena Head, McMaster University, Canada
Traci Hess, Washington State University, USA
Shuk Ying (Susanna) Ho, Australian National University, Australia

Weiyin Hong, University of Nevada, USA
Netta Iivari, Oulu University, Finland
Zhenhui Jack Jiang, National University of Singapore, Singapore

Richard Johnson, University at Albany, State University of New York, USA
Weiling Ke, Clarkson University, USA
Sherrie Komiak, Memorial University of Newfoundland, Canada
Paul Benjamin Lowry, Brigham Young University, USA
Ji-Ye Mao, Renmin University, China
Scott McCoy, College of William and Mary, USA
Lingyun Qiu, Peking University , China

Sheizaf Rafaeli, University of Haifa, Israel

René Riedl, Johannes Kepler University Linz, Austria
Khawaja Saeed, Wichita State University, USA

Stefan Smolnik, European Business School (EBS), Germany
Jeff Stanton, Syracuse University, USA
Heshan Sun, University of Arizona USA

Jason Thatcher, Clemson University, USA

Noam Tractinsky, Ben-Gurion University of the Negev, Israel

Horst Treiblmaier, Vienna University of Business Administration and Economics, Austria
Ozgur Turetken, Ryerson University, Canada
Mun Yi, University South Carolina, USA

Cheng Zhang, Fudan University , China

Meiyun Zuo, Renmin University, China

 

Managing Editor

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Jian Tang, Syracuse University, USA

 

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Dennis F. Galletta                      Professor of Business Administration

University of Pittsburgh                 and Director, Katz Doctoral Program

282a Mervis Hall                            Katz Graduate School of Business

Phone +1 412-648-1699                                  Pittsburgh, PA  15260

E-mail: galletta @                                       Fax +1 412-648-1693

        katz.pitt.edu                       homepage: www.pitt.edu/~galletta

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