(Apologies for cross-postings of this announcement.)

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CALL FOR PAPERS

17th Americas Conference on Information Systems (AMCIS 2011)
August 4-7, 2011 (Thursday-Sunday)
Detroit Marriott Hotel (
http://www.marriott.com/hotels/travel/dtwdt-detroit-marriott-at-the-renaissance-center/
)

Track: Business Intelligence and Knowledge Management
Minitrack: Knowledge Management Value, Success and Performance Measurements

DESCRIPTION

Research into knowledge management (KM), organizational memories, and
organizational learning has been affected by investigations such as
implementation aspects, system developments, or knowledge flows during a
number of years. Therefore, a high maturity level of KM research has been
achieved. However, organizational KM initiatives are more and more faced
with budget cuts and justification demands due to intense competition in
today’s business environments. The influences of the rapid pace of
globalization and of the ongoing liberalization of national and
international markets lead to the emergence of increased pressure on
existing companies. Project managers of KM initiatives like Chief Knowledge
Officers need to justify their budgets and thus are in need of qualitative
and quantitative evidence of the initiatives’ success. In addition, ROI
calculations and traditional accounting approaches do not tell an adequate
story when proposing knowledge-based initiatives. This minitrack explores
research into strategies, methodologies, and stories that relate to measure
this success. In addition, this minitrack will be used to explore the
bodies of performance measurements that define the current state of
research in measuring KM, organizational memory, and organizational
learning success. Eventually, another purpose of this minitrack is to
present research on how to value knowledge-based initiatives.

SUGGESTED TOPICS

Topics and research areas include, but are not limited to:
* Frameworks and models for assessing knowledge management and/or
organizational memory systems
* Methodologies and processes for measuring knowledge management and/or
organizational memory success and performance
* Impact of knowledge management strategy, organization, systems, culture,
and other issues on knowledge management/organizational memory success
* Organizational effectiveness/efficiency due to knowledge
management/organizational memory/organizational learning, knowledge and
organizational memory use
* Knowledge management, organizational memory, and organizational learning
metrics
* Knowledge management, organizational memory, and organizational learning
success factors and key performance indicators
* Benchmarking of knowledge management/organizational memory initiatives
* Case studies of knowledge management and organizational memory success
and performance measurements
* Measuring knowledge management and/or organizational memory performance
in global organizations and globally dispersed communities
* Effectiveness and/or efficiency of knowledge management/organizational
memory systems
* Modeling and measuring the impact of social software on knowledge
management performance
* Defining knowledge management and organizational memory success
* Rigorous anecdotes and user stories and their theoretical basis to
facilitate the value of knowledge-based initiatives
* Developing grounded theory approaches to valuing knowledge-based
initiatives

IMPORTANT DATES

* Dec 30, 2010:   AIS review system will begin accepting submissions for
AMCIS 2011
* Feb 17, 2010:   Full paper submission deadline
* Mar 24, 2011:   Authors notified of paper acceptance decision
* April 21, 2011: Camera-ready papers due

PAPER SUBMISSION

Paper can be submitted using the online submission system at
http://mc.manuscriptcentral.com/amcis2011.
Additional information regarding the submission process will be made
available on the AMCIS 2011 primary website: http://amcis2011.aisnet.org/

CHAIRS' CONTACT INFORMATION

Murray E. Jennex
Information and Decision Science
San Diego State University
mjennex@mail.sdsu.edu

Stefan Smolnik
Institute of Research on Information Systems (IRIS)
EBS University of Business and Law
stefan.smolnik@ebs.edu
EBS European Business School gemeinnuetzige GmbH, Universitaet fuer Wirtschaft und Recht i.Gr. - Amtsgericht Wiesbaden HRB 19951 - Umsatzsteuer-ID DE 113891213 Geschaeftsfuehrung: Professor Dr. Christopher Jahns,  Praesident; Professor Dr. Rolf Tilmes, Dean EBS Business School; Sabine Fuchs, CMO; Professor Dr. Dr. Gerrick Frhr. v. Hoyningen-Huene, Dean EBS Law School; Aufsichtsrat: Dr. Hellmut K. Albrecht, Vorsitzender