Announcing the Publication of

Volume 3 Issue 1 of AIS Transactions on Human-Computer Interaction

(http://thci.aisnet.org)

 

This marks the beginning of the third year for AIS Transactions on Human-Computer Interaction. And looking out the window of my office in Pittsburgh at this very moment, seeing sparse but fresh snow falling, we hope that after this winter issue is published, we will see some long-anticipated warm weather very soon!

 

THCI is located within the AIS (Association for Information Systems) e-library (http://aisel.aisnet.org/thci). To increase awareness and readership, THCI is freely available to everyone during its first three years of publishing (2009 to 2011). You can find information related to all aspects of THCI at its website, including how to submit. We would like to thank AIS Council for its continued support of the journal through these difficult economic times.

 

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Awards

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With this notice we hereby introduce our new awards program for best papers and best reviewers. The Editors in Chief and Senior Editors nominate the best papers and reviewers, and then the Editors in Chief tally the votes for making the final selections.

 

We announce the following awards for 2009:

2009 Best Paper: Jennifer Preece and Ben Shneiderman²
2009 Best Reviewer: Heshan Sun³

We also announce the following awards for 2010:

2010 Best Paper: Angsana A. Techatassanasoontorn and Arunee Tanvisuth⁴
2010 Best Reviewer: Traci Hess⁵

 

We congratulate the winners and also want to emphasize that we thank them deeply as well. Without excellent papers, we would not have a meaningful journal. At the same time, without excellent reviewers, we would be unable to recognize not only excellence but _potential_ excellence. We hope that we can instill and maintain in our present and future review panels a supportive but critical philosophy of developing papers to their best potential.

 

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In this issue

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The first paper by Mauricio Featherman, Ryan T. Wright, Jason Bennett Thatcher, J. Christopher Zimmer, and Richard Pak focuses on the benefits and risks of e-services, and describes a lab experiment focusing on interactivity of an on-line payment system. E-services with interactivity provided interesting perceived benefits to users as well as intentions to use the systems compared to those without interactive capabilities.

 

The second paper by Anna McNab, Traci J. Hess, and Joseph S. Valacich investigates the design of emergency response dispatch systems. This is a situation that you might imagine is full of pressure and low tolerance for errors. Providing color-coding and sorting of situations needing attention was very helpful in improving performance, especially when the complexity and pressure were most pronounced.

 

We are delighted with these two experimental studies and thank the authors for their fine work and look forward to more contributions like these! The more formal abstracts follow:

 

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Abstracts

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Paper #1: The Influence of Interactivity on E-service Offerings: An Empirical Examination of Benefits and Risks

 

By Mauricio Featherman, Ryan T. Wright, Jason Bennett Thatcher, J. Christopher Zimmer, and Richard Pak

 

Abstract

 

News reports of Internet-based security breaches, identity theft, fraud, and other dangers may increase the perceived risk and decrease the perceived benefits of using electronic services (or e-services). We examine whether interactivity serves as a means to diminish the perceived risks and increase the perceived benefits of using e-services. To examine interactivity’s influence on consumers’ perceptions, we conducted a laboratory experiment using a simulated web-based, online payment system. When compared to a non-interactive preview of an online payment system, we found that consumers who used an interactive e-service simulation reported higher perceived involvement and authenticity as well as higher intangibility and risks of e-services. Further, we found that interactivity moderated relationships such that consumers were more likely to report higher intentions to use e-services. The paper concludes with implications for research and practice.

 

Paper #2: Designing Emergency Response Dispatch Systems for Better Dispatcher Performance

 

By Anna McNab, Traci J. Hess, and Joseph S. Valacich

 

Abstract

 

Emergency response systems are a relatively new and important area of research in the information systems community. While there is a growing body of literature in this research stream, human-computer interaction (HCI) issues concerning the design of emergency response system interfaces have received limited attention. Emergency responders often work in time pressured situations and depend on fast access to key information. One of the problems studied in HCI research is the design of interfaces to improve user information selection and processing performance. Based on cue-summation theory and research findings on parallel processing, associative processing, and hemispheric differences in information processing, this study proposes that information selection of target information in an emergency response dispatch application can be improved by using supplementary cues. Color-coding and sorting are proposed as relevant cues that can improve processing performance by providing prioritization heuristics. An experimental emergency response dispatch application is developed, and user performance is tested under conditions of varying complexity and time pressure. The results suggest that supplementary cues significantly improve performance, with better results often obtained when both cues are used. Additionally, the use of these cues becomes more beneficial as time pressure and task complexity increase.

 

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Call for Papers

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THCI is a high-quality peer-reviewed international scholarly journal on Human-Computer Interaction. As an AIS journal, THCI is oriented to the Information Systems community, emphasizing applications in business, managerial, organizational, and cultural contexts. However, it is open to all related communities that share intellectual interests in HCI phenomena and issues. The editorial objective is to enhance and communicate knowledge about the interplay among humans, information, technologies, and tasks in order to guide the development and use of human-centered Information and Communication Technologies (ICT) and services for individuals, groups, organizations, and communities.

 

Topics of interest to THCI include but are not limited to the following:

 

• The behavioral, cognitive, motivational and affective aspects of human and technology interaction
• User task analysis and modeling; fit between representations and task types
• Digital documents/genres; human information seeking and web navigation behaviors; human information interaction; information visualization
• Social media; social computing; virtual communities
• Behavioral information security and information assurance; privacy and trust in human technology interaction
• User interface design and evaluation for various applications in business, managerial, organizational, educational, social, cultural, non-work, and other domains
• Integrated and/or innovative approaches, guidelines, and standards or metrics for human centered analysis, design, construction, evaluation, and use of interactive devices and information systems
• Information systems usability engineering; universal usability
• The impact of interfaces/information technology on people's attitude, behavior, performance, perception, and productivity
• Implications and consequences of technological change on individuals, groups, society, and socio-technical units
• Software learning and training issues such as perceptual, cognitive, and motivational aspects of learning
• Gender and information technology
• The elderly, the young, and special needs populations for new applications, modalities, and multimedia interaction
• Issues in HCI education

 

The language for the journal is English. The audience includes international scholars and practitioners who conduct research on issues related to the objectives of the journal. The publication frequency is quarterly: 4 issues per year to be published in March, June, September, and December. The AIS Special Interest Group on Human-Computer Interaction (SIGHCI, http://sigs.aisnet.org/SIGHCI/) is the official sponsor for THCI.

 

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Please visit the links above or the links from our AIS THCI page for details on any emerging special issue calls that will be announced in the future. Please keep checking our home page to see what is brewing! If you have an idea for a special issue, please drop us a line or speak with us at ICIS in December.

 

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AIS THCI Editorial Boards

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Editors-in-Chief

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Dennis Galletta, University of Pittsburgh, USA

Ping Zhang, Syracuse University, USA

 

Advisory Board

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Izak Benbasat, University of British Columbia, Canada

John M. Carroll, Penn State University, USA

Phillip Ein-Dor, Tel-Aviv University, Israel

Jenny Preece, University of Maryland, USA

Gavriel Salvendy, Purdue University, USA and Tsinghua University, China

Ben Shneiderman, University of Maryland, USA

Jane Webster, Queen's University, Canada,

K.K Wei, City University of Hong Kong, China

 

Senior Editor Board

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Fred Davis, University of Arkansas, USA

Mohamed Khalifa, Abu Dhabi University, United Arab Emirates

Anne Massey, Indiana University, USA

Fiona Fui-Hoon Nah, University of Nebraska-Lincoln, USA

Lorne Olfman, Claremont Graduate University, USA

Kar Yan Tam, Hong Kong University of Science & Technology, China

Dov Te'eni, Tel-Aviv University, Israel

Viswanath Venkatesh, University of Arkansas, USA

Susan Wiedenbeck, Drexel University, USA

 

Associate Editor Board

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Michel Avital, University of Amsterdam, The Netherlands
Jane Carey, Arizona State University, USA
Hock Chuan Chan, National University of Singapore

Michael Davern, University of Melbourne, Australia
Carina de Villiers, University of Pretoria, South Africa
Matt Germonprez, University of Wisconsin Eau Claire USA
Khaled Hassanein, McMaster University, Canada
Milena Head, McMaster University, Canada
Traci Hess, Washington State University, USA
Shuk Ying (Susanna) Ho, Australian National University, Australia

Weiyin Hong, University of Nevada, USA
Netta Iivari, Oulu University, Finland
Zhenhui Jack Jiang, National University of Singapore, Singapore
Weiling Ke, Clarkson University, USA
Sherrie Komiak, Memorial University of Newfoundland, Canada
Paul Benjamin Lowry, Brigham Young University, USA
Ji-Ye Mao, Renmin University, China
Scott McCoy, College of William and Mary, USA
Sheizaf Rafaeli, University of Haifa, Israel
Lingyun Qiu, Peking University , China

Khawaja Saeed, Wichita State University, USA

Stefan Smolnik, European Business School (EBS), Germany
Jeff Stanton, Syracuse University, USA
Heshan Sun, University of Arizona USA

Jason Thatcher, Clemson University, USA

Noam Tractinsky, Ben-Gurion University of the Negev, Israel

Horst Treiblmaier, Vienna University of Business Administration and Economics, Austria
Ozgur Turetken, Ryerson University, Canada
Mun Yi, University South Carolina, USA

Cheng Zhang, Fudan University , China

Meiyun Zuo, Renmin University, China

 

Managing Editors

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Michael Scialdone, Syracuse University, USA (outgoing)

Jian Tang, Syracuse University, USA (incoming)

 

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Dennis F. Galletta                      Professor of Business Administration

University of Pittsburgh                    Katz Graduate School of Business

342 Mervis Hall                                        Pittsburgh, PA  15260

Phone +1 412-648-1699                                    Fax +1 412-648-1693

E-mail: galletta @                                         homepage:

        katz.pitt.edu                                 www.pitt.edu/~galletta

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