-------- Original-Nachricht -------- Betreff: [isworld] cfp AMCIS-2009 Perfromance & Measurement Track Datum: Thu, 4 Dec 2008 09:23:19 -0500 Von: Jerry Fjermestad fjermestad@adm.njit.edu Antwort an: Jerry Fjermestad fjermestad@adm.njit.edu An: AISWORLD Information Systems World Network isworld@lyris.isworld.org
Performance and Measurement Track Mini-Tracks: Cost and Benefit Measurements of Privacy and Security Information Systems Success & Benchmarking Electronic Customer Relationship Management
AMCIS - 15th Americas Conference on Information Systems
San Francisco, CA, August 6-9, 2009
http://www.amcis2009.orghttp://www.amcis2009.org/
Submission Process Full paper submissions must be made electronically through the AMCIS on-line submission system, by 20th February 2009. Papers should not exceed 5,000 words, including possible attachments.
Key Dates: � Abstracts Due: January 20, 2009 � Full Papers Due: February 20, 2009: � Notification of Acceptance: April 2, 2009 � Camera Ready Copy Due: April 20, 2009
You may seek more information at http://amcis2009.aisnet.org or by contacting the mini-track chairs.
AMCIS Track: Performance and measurement
TRACK DESCRIPTION The challenge for organizations today is how to match and align performance measures with business strategy, structures and corporate culture, the type and number of measures to use, the balance between the merits and costs of introducing these measures, and how to deploy the measures so that the results are used and acted upon. To address this challenge organizations are advised to devise a performance measurement system that provides a set of rules or guidelines for selecting and deploying performance measures. The performance and measurement track of AMCIS 2009 focuses on the measurement of the results, outcomes and efficiencies of IT services and programs. These include customer-oriented process that focuses on maximizing benefits and minimizing negative consequences for customers of services and programs.
Potential research areas include:
1. Organizational Effectiveness 2. Process (or Implementation) Evaluation 3. Outcome Evaluation 4. Impact Evaluation 5. Cost-Benefit and Cost-Effectiveness Analyses 6. Future Challenges and Opportunities in Electronic Commerce 7. Information Quality 8. Information Systems Evaluation 9. IS Strategy and Implementation 10. IT Investments in Emerging Economies 11. Measuring IT Investment payoffs 12. Sourcing: Analysis of Costs and Benefits 13. Cost and Measurement of Privacy and Security 14. Group Performance and Team Facilitation 15. Performance Management using Business Intelligence 16. IT metrics for the Information Age 17. Evaluating User Interface design 18. Measuring User Acceptance 19. User Satisfaction and dis-satisfaction
AMCIS 2009 Mini-Track: Cost and Benefit Measurements of Privacy and Security Hamid Nemati ISOM Dept. The University of North Carolina at Greensboro 440 Bryan Greensboro, NC 27402 Nemati@uncg.edu
Theme: A common motivation for corporations to invest in information security is to safeguard their confidential data. This motivation is based on the erroneous view of information security as a risk mitigation activity rather than a strategic business enabler. No longer should information security be viewed solely as a measure to reduce risk to organizational information and electronic assets, it should be viewed as way the business needs to be conducted. To achieve success in information security goals, an organization�s information security program should support the mission of the organization. The Information Systems Security Association (ISSA) has been developing a set of Generally Accepted Information Security Principles (GAISP). GAISP include a number of information security practices, including the need for involvement of top management, the need for customized information security solutions, the need for periodic reassessment, the need for an evolving security strategy and the need for a privacy strategy. This implies that information security should be viewed as an integral part of the organizational strategic mission and therefore, requires a comprehensive and integrated approach. It should be viewed as an element of sound management in which cost-effectiveness is not the only driver of the project. Management should realize that information security and developing measures to protect privacy are smart business practices. By investing in security and privacy measures, an organization can reduce the frequency and severity of securityrelated losses.
Possible Topics:
This Mini-track features scholarly manuscripts that explore a wide range of issues addressing the costs associated with information security and privacy and ways to measure them. Papers ranging from conceptual frameworks to case studies and empirical research are encouraged. Topics may include but are not limited to:
� Research frameworks, methods, methodologies for the study of privacy concerns. � Technological architecture and infrastructure issues dealing with cost measurement in � information security and privacy. � Measuring costs and benefits associated with technology factors that facilitate how data is actually collected, stored, transported and used. � Measuring costs and benefits associated with systems that exist for tracking user information � Measuring costs and benefits associated the techniques that are used to clean, massage and analyze the data to determine the trends and individual profiles. � Measuring costs and benefits associated how business processes are affected the concerns over privacy and security. � Organizational impact of information security and privacy concerns � What are the impact of privacy concerns on individuals and their quality of life. � The role of government agencies in privacy concerns of individuals. � The impact of legislations and government regulations on privacy concerns � Measuring costs and benefits associated with security and privacy issues in E-Services,E-Voting, and E-government in general � Measuring costs and benefits associated with security and privacy of agents and mobile communication systems � Measuring costs and benefits associated with security and privacy of distributed marketplaces, auctions, and gaming � Measuring costs and benefits associated with security and privacy of electronic commerce, banking and payment protocols � Measuring costs and benefits associated with security and privacy of peer to peer computing � Measuring costs and benefits associated with security and privacy preserving and enhancing technologies and initiatives
Minitrack: Information Systems Success & Benchmarking
Annual worldwide spending on information technology (IT) has been increasing for many years. By 2010, International Data Cooperation expects the total expenditure on IT to reach 1.48 trillion US dollars (IDC 2007). Simultaneously, however, a greater number of information systems (IS) failures are still emerging. A questionnaire-based survey carried out in 2006 in the USA indicated that only 62% of software projects were considered successful (Verner et al. 2006). The measurement of investments and developed systems' success, as well as the paradox of high investments and low productivity returns ("productivity paradox") therefore remains a top concern for both practitioners and researchers (Brynjolfsson 1993). During the last two and a half decades, research on measuring IS success � the clarification of an important dependent variable in IS research � has been a popular stream of research. A number of models have been proposed in attempts to define IS success and identify it! The various causes of success or failure respectively. Complementary, the benchmarking method allows for an external perspective on the unit of analysis and therefore for an inter-organizational comparison. Thus, organizations are able to assess costs and benefits of IS with respect to a peer group. In addition, benchmarking establishes standards as well as a shared understanding and common procedures. Researchers and practitioners interested in submitting papers to this minitrack are encouraged to present research into strategies, methodologies, and stories that relate to assess and benchmark IS. In addition, this minitrack will be used to explore the bodies of performance measurements that define the current state of research in measuring IS success.
Topics and research areas include, but are not limited to: * Frameworks and models for assessing IS success/effectiveness * Measuring IS success/effectiveness in global organizations and globally dispersed communities * Impact of strategic, organizational, process-related, cultural, and other issues on IS success * Critical discussion of existing approaches (D&M IS Success Model, TAM, etc.) * IS success factors and key performance indicators * Benchmarking initiatives comparing IS across different organizations and industries * Exploring security system success and security benchmarking * Empirical studies evaluating different kinds of IS such as - Customer Relationship Management Systems - Project (Portfolio) Management Systems - Knowledge Management Systems - Decision Support Systems - Collaborative Systems - Enterprise Systems * Case studies of IS success and performance evaluation * Why doesn�t focusing on system requirements lead to system success?
Co-chairs: Stefan Smolnik (Primary Contact) Institute of Research on Information Systems (IRIS) European Business School (EBS) Rheingaustr. 1, 65375 Oestrich-Winkel, Germany Phone: +49 6723 991 246 Fax: +49 6723 991 255 Email: Stefan.Smolnik<at>ebs.edu URL: http://www.ebs.edu/iris
Murray E. Jennex College of Business Administration San Diego State University 5500 Campanile Drive San Diego, CA 92182-8230, USA Phone: +1 619 985 6209 Fax: +1 760 722 2668 Email: MJennex<at>mail.sdsu.edu
Nils Urbach Institute of Research on Information Systems (IRIS) European Business School (EBS) Rheingaustr. 1, 65375 Oestrich-Winkel, Germany Phone: +49 6723 991 256 Fax: +49 6723 991 255 Email: Nils.Urbach<at>ebs.edu URL: http://www.ebs.edu/iris
Gerold Riempp Institute of Research on Information Systems (IRIS) European Business School (EBS) Rheingaustr. 1, 65375 Oestrich-Winkel, Germany Phone: +49 6723 991 280 Fax: +49 6723 991 255 Email: Gerold.Riempp<at>ebs.edu URL: http://www.ebs.edu/iris
AMCIS 2008 MINITRACK: Electronic Customer Relationship Management
NICHOLAS C. ROMANO, JR., Oklahoma State University JERRY FJERMESTAD, New Jersey Institute of Technology
DEFINITION OF PROPOSED RESEARCH AREA Electronic Commerce (eCommerce) continues to be a significant, pervasive issue for both enterprises and customers. eCommerce is comprised of two relationship types: those between enterprises and customers; and those between and among enterprises. It is the former this minitrack addresses. Fundamentally eCRM concerns attracting and keeping �Economically Valuable� customers and repelling and eliminating �Economically Invaluable� ones. We are on the threshold of a shift from a transaction-based economy to a �relationship-based economy�. The continuing importance of managing customer relationships in eCommerce is the stimulus for this minitrack. There are 8 major non-mutually-exclusive topics within this minitrack. Each major topic is composed of minor ones, due to the complexity and richness of eCRM issues that need to be researched. The proposed mini-track in particular invites papers that address the business value of e-CRM.
Potential topics and research questions include but are not limited to: Topic 1. Business Performance Issues in eCRM � What is the ROI of CRM? How can it be measured? � How is CRM success related to the business profit? How can it be visualized? � How to develop a CRM metric system over time? Which are the essential KPIs to plan, implement, measure and to control CRM? Which are the relevant KPI�s for the different � KPI stakeholders (e.g. management, CRM manager, sales manager, operatives, etc.)? � What are the typical expense and profit factors of a CRM business case? How can particulary qualitative metrics be applied in order to convince the management? � Customer Value-added Measurement � Process Performance Effects of eCRM � Instruments and Frameworks for Measurement of eCRM Performance
Topic 2. eCRM within Markets � How markets will emerge? � How the balance of power between suppliers and buyers may shift? � Who will benefit most from changing market structures?
Topic 3. eCRM within Business Models � Will new Customer Relations Management Processes be developed? and how will they be structured? � Can process models and business models be developed to help companies involved in eCommerce to attract "economically valuable" customers and retain them and at the same time repel "economically invaluable" customers and keep them away? � What types of cooperative norms will develop within eCommerce virtual communities?
Topic 4. Knowledge Management for eCRM � Customer Profiles, Knowledge Elicitation and Creation � Knowledge Analysis � Knowledge Representation � Efficient Mobile Access to Knowledge for Employees and Customers
Topic 5. eCRM Technological Issues � What types of interfaces are best for producing sales? � Can the number of actions required for an electronic purchase be minimized? � What infrastructure extensions are required for mCRM in addition to possibly existing eCRM infrastructures?
Topic 6. eCRM Human Issues � Customer Commitment to Relationships � Customer Satisfaction � Customer Value-added Measurement � Customer Interactions � Cyber-intermediation � Interface design and usability considerations for eCRM and mCRM applications
Topic 7. Security and Privacy Issues in eCRM and mCRM � Building and Maintaining Customer Trust in and with eCRM and mCRM � Privacy Issues in Handling Customer Information in eCRM and mCRM Applications
Topic 8. Case Studies and Demonstrations of 'Real World' eCRM and mCRM Applications
Nicholas C. Romano, Jr. William S. Spears School of Business Department of Management Science and Information Systems Oklahoma State University 700 North Greenwood Avenue Tulsa, OK 74106-0700 USA PHONE: (918) 594-8506 FAX: (918) 594-8281 EMAIL: nicholas.romano@OKState.EDU
Jerry Fjermestad School of Management New Jersey Institute of Technology University Heights Newark NJ 07102 Tel: (973) 596-3255 Fax: (973) 596-3074 EMAIL: fjermestad@adm.njit
AMCIS 2009 will be in San Francisco, the center of the high-tech Bay Area. It will bring together the best of academia and industry to focus on the future of Information Systems. Come join us in the City by the Bay and be part of this exciting conference. Papers will be peer-reviewed using a double-blind system and will be considered for Best Paper Awards. In 2009, a Best Paper Award for a practitioner-oriented paper will be selected with input from CIOs.
Important Deadlines: * January 2, 2009: Manuscript Central will start accepting paper submissions * February 20, 2009 (11:59 PM Pacific time zone): Deadline for paper submissions * April 2, 2009: Authors will be notified of acceptances on or about this date * April 20, 2009 (11:59 PM Pacific time zone): For accepted papers, camera ready copy due
Instructions for Paper Submission: If you would like to submit a research paper to the 15th Americas Conference on Information systems (AMCIS 2009), please visit the Minitrack Details at http://amcis2009.org/index.php?option=com_content&view=article&id=12... to determine which Minitrack is most suitable for your paper. When Manuscript Central officially opens on January 2, 2009, you will be able to submit your completed paper for review. The link to Manuscript Central will be available here at that time and will also appear in broadcast emails.
Additional details may be found on the AMCIS 2009 primary website: http://www.amcis2009.org/
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